Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Bilingual Benefit Engagement Specialist. This role involves engaging with employees about their benefit options, participating in HR meetings, and developing communication strategies to support clients' goals.
Responsibilities
- Represents BCInsourcing as Company Ambassador by engaging in purpose-driven dialogue with the department leaders, providing support while exercising independent judgment to cultivate effective business relationships, and maintaining rapport with all case partners and the client’s employees
- Participates in providing SME-certified-license knowledge in clients’ HR/Benefit meetings, NEO presentations, and group meetings for client’s managers to navigate the concerns of their department’s employees
- Makes independent decisions regarding outreach strategy while participating in the client’s initiatives and projects related to total rewards
- Creates an approachable environment in primary and secondary workplace locations, traveling as necessary or operating remotely, to engage and counsel employees about their core and voluntary benefit options and coverages
- Exercises self-driven time management to efficiently respond to face-to-face impromptu service requests and provide timely answers to client and employee questions
- Responsible for analyzing census data to create a customized reach-out strategy meant to effectively connect with newly hired and existing employees to conduct personalized one-on-one comprehensive benefit review sessions
- Responsible for accurately inputting and capturing employee enrollment decisions, using appropriate system platforms or paper application processes, and following Life and Health licensure regulations and BCInsourcing’s quality assurance
- Participates in developing communication strategies to achieve the client’s goals in their changing environment while using professional verbal and interpersonal communication and active listening skills in order to effectively educate employees and interact with client partners
- Responsible for developing and growing a professional work environment including prompt coordination with a supervisor or other appropriate parties including the client’s management team, when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately
- Obtains and maintains an active Life, Health, and Accident Insurance Producer’s License including timely continuing education, and meets other licensing requirements and documentation, as directed by BCInsourcing’s Licensing guidelines
- Serve as subject matter expert on mechanics of insurance to advise the client’s leadership and employees
- Promptly notifies BCInsourcing’s Licensing Specialist of any information or situation that may impact active licensure or appointment status
- Maintains a working knowledge of the client’s annual open enrollment process for new and/or existing employees
- Adapts to annual open enrollment periods and special projects by adjusting a self-guided work calendar to meet the needs of the client’s employees including evenings and weekends, traveling as necessary
- Performs other responsibilities as requested by supervisor or client
Skills
- High School Diploma/GED equivalent and/or related work experience equivalency
- Bilingual - Spanish
- Must have and maintain a valid driver's license to travel to client sites
- Proven relationship-building experiences and professional communication skills
- Demonstrated self-directed work ethic to successfully represent the company at the client location with limited and offsite supervision
- Professional work experience demonstrating self-motivation and result-driven outcomes
- Advanced degree completed or in process
- Working knowledge of insurance products, including core and voluntary benefits
- Existing active Life, Health, and Accident Insurance Producer's License, when a client workplace requirement
Benefits
- Paid training and ongoing professional development
- Company-provided equipment
- Comprehensive medical, dental, and vision coverage, including a wellness program
- Additional voluntary benefit options
- 100% employer-paid benefits
- 401(k) retirement plan with company match
- Pet insurance
- Immediate vacation accrual
- Paid holidays, effective upon hire, including: – 11 company-observed holidays – 2 floating holidays – 2 personal days – 2 volunteer days
- Employee referral bonus program
Company Overview
Lockton provides risk management and insurance services. It was founded in 1966, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.lockton.com/offices/uk.