[Remote] HR Specialist - Employee Experience

Note: The job is a remote job and is open to candidates in USA. UnitedLex is a data and professional services company, and they are seeking an HR Specialist to join their People Experience Team. The HR Specialist will manage employee queries, support HR processes, and drive improvements in employee experience throughout their employment journey.

Responsibilities

• Act as a primary point of contact for employees seeking clarification or assistance with HR-related queries and concerns
• Ensure timely acknowledgment and resolution of queries (Internal and External) within specified timelines, keeping employees informed at every stage of the process
• Provide clear, concise and professional responses to employees and other stakeholders
• Maintain a comprehensive tracker for all employee queries and conduct quarterly analysis of query trends and prepare reports to identify recurring issues, providing insights for process improvements and employee communications
• Collaborate with the broader Human Resources team to monitor the effectiveness of the query resolution process and recommend improvements for efficiency
• Coordinate with relevant internal teams and stakeholders (IT, Admin, HR, Finance, etc.) to address and resolve employee concerns efficiently
• Develop and manage the periodic review of SOPs for handling employee queries and processes, ensuring best practices are followed
• Suggest improvements to enhance the overall employee experience, streamline processes and reduce query volume
• Managing the i-9 process especially helping in completing section 2 of ULPS employees
• Managing the leave management process such as FLMA, STD, ADA, and LTD
• Develop and share communication material (e.g. FAQs, updates) to keep employees informed about the processes
• Maintain confidentiality of employee queries and related issues
• Conducting and analyzing the annual employee experience survey and tracking key trends and identifying opportunities for process improvements

Skills

• Bachelor's degree with a specialization in HR is preferred
• In-depth knowledge of employee experience best practices and HR policies
• Good knowledge on US FMLA, STD, ADA, and LTD processes
• Good knowledge on US laws will be added advantage
• Ability to work independently and as part of a team, managing multiple tasks and stakeholders
• Ability to manage sensitive and confidential information with discretion
• Analytical mindset and problem-solving skills, with attention to detail
• Strong written and oral communication skills
• Proficiency in Excel (mandatory), MS office
• Ability to foster teamwork

Benefits

• Medical
• Dental
• Vision
• Generous time off policies
• 401(k) and Roth 401(k) options including company match
• Paid parental leave
• Company-paid short and long term disability
• Company-paid life insurance
• EAP plan that covers employees and household members

Company Overview