Note: The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company focused on improving financial access for millions. They are seeking a Senior Learning Experience Designer to lead the design of learning solutions that enhance behavioral and soft-skill development across the organization.
Responsibilities
- Running needs and task analyses to understand what the business needs
- Building across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches, whatever the situation calls for
- Partnering with directors and senior ICs as a trusted design advisor (rather than a request-taker)
- Using AI tools to move faster by prototyping outlines, drafting storyboards, and generating assets, so you can spend your time on the work that requires your expertise
- Keeping our content library accurate and current as the business evolves
- Facilitating pilot sessions as new material launches and stepping in for ongoing courses when needed
- Mentoring other designers and helping set the design and creative standards for the team
Skills
- 5+ years of hands-on corporate instructional design experience
- Bachelor's or master's in Instructional Design, Adult Education, Educational Technology, or equivalent experience
- Extensive ILT design experience, including facilitator guides, participant workbooks, and classroom activities built for adult learners in corporate environments
- Proven ability to own large-scale design projects from kickoff through rollout with minimal oversight; you manage the timeline and the deliverables
- Expert-level proficiency with eLearning technology (such as Articulate), plus working knowledge of audio and video editing
- A real command of adult learning theory and instructional design models, with the practical sense to know when to apply what in a fast-moving environment
- Hands-on experience using generative AI tools in your design process: prototyping outlines, building storyboards, creating multimedia assets
- Experience designing across the full range: operational skills, business skills, individual contributor development, and leadership
- A portfolio that shows you can take complex content and make it land across multiple formats
- Ability to travel as required, approximately 4-6 times per year
- ATD Master Instructional Designer certification or CPTD
- Background in financial services, fintech, or other high-volume operations environments where learning has a direct impact on customer experience
Benefits
- Participation in our annual incentive and equity programs
- Paid time off
- 401(k) match
- A monthly wellness stipend
- Health/dental/vision insurance options
- Disability coverage
- Paid parental leave
- Flexible spending account (for childcare and healthcare)
- Life insurance
- Remote-first work environment
Company Overview
Mission Lane is a consumer finance company dedicated to helping everyone have access to fair and clear credit. It is a sub-organization of LendUp. It was founded in 2018, and is headquartered in Richmond, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.missionlane.com/.