[Remote] Senior DevOps Engineer

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior DevOps Engineer will play a key role in building, operating, and enhancing Cloud Platform CI/CD pipeline capabilities, focusing on implementation, automation, and operational excellence. This role requires strong execution skills and collaboration with platform, SRE, and product engineering teams to support business-critical services.

Responsibilities

• Designing, implementing, and maintaining the build and release pipelines for software applications
• Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability
• Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment
• Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR
• Participate in incident response, debugging, and root cause analysis for production issues
• Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals
• Document designs, operational procedures, and troubleshooting guides clearly and effectively

Skills

• 7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity)
• 3+ years of experience with version control systems (e.g., GitLab, GitHub or similar)
• Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab)
• Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar)
• Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and Docker
• Strong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflicts
• Candidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshooting
• Excellent problem-solving, analytical, and collaboration skills
• Strong written and verbal communication skills
• BS in Computer Science or equivalent practical experience
• Exposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness)
• Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providers
• Advanced experience with observability tools (e.g., Prometheus, Grafana, Datadog)
• Knowledge of security best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning)

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
• Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Company Overview

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