Note: The job is a remote job and is open to candidates in USA. iRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions for cardiac health. The Key Account Manager will be responsible for nurturing and maintaining high-volume accounts while collaborating with internal teams to deliver value and support customer needs.
Responsibilities
- Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment
- Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency
- Serve as a primary point of contact for iRhythm internal teams regarding assigned customers
- Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance
- Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.)
- Act in a timely manner to resolve customer issues
- Provide continuous evaluation of processes and customer workflow
- Suggest new methods to create efficiencies through improved processes and additional technology
- Leverage iRhythm regional expertise as necessary
- Manage, onboard, and support assigned accounts
- Attend and support key customer meetings and sales Quarterly Business Review sessions
- Establish and maintain strong relationships with accounts and the internal sales organization
- Lead or participate in strategic initiatives within assigned accounts
- Conduct in-person account management initiatives as needed
- Monitor and communicate key performance trends across assigned accounts
- Work to develop action plans to improve account performance
Skills
- Bachelor's degree is highly preferred or an equivalent combination of education, training, and experience
- At least 3 years in a sales, account management or customer success role supporting large or complex accounts
- Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment
- Self-directed and proactive
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office
- Exceptionally collaborative, highly responsive, flexible, and adaptive
- Must be willing to travel to Regional and National internal meetings
- Must be willing to travel 30% or higher depending on the needs of the customer within assigned market
- Strong analytical skills with the ability to identify trends and present information succinctly and actionable
- Proven understanding of how to apply key performance measurements to drive commercial development
Benefits
- Medical, dental, and vision insurances (all of which start on your first day)
- Health savings account employer contributions (when enrolled in high deductible medical plan)
- Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
- Travel reimbursement for medical care
- Noncontributory basic life insurance & short/ long term disability
- Emotional health support for you and your loved ones
- Legal / financial / identity theft/ pet and child referral assistance
- Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
- 401(k) (with company match)
- Employee Stock Purchase Plan
- Pet insurance discount
- Unlimited amount of Linked In Learning classes
Company Overview
iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease. It was founded in 2006, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.irhythmtech.com.