Note: The job is a remote job and is open to candidates in USA. Merakey is a non-profit provider of developmental, behavioral health, and education services, seeking an Administrative Specialist to support the operational and administrative functions of the LumiLink Nurse Connect program. This role involves client-facing communication, operational workflow coordination, and providing administrative support to nursing leadership in a fast-paced healthcare environment.
Responsibilities
- Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience
- Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities
- Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through
- Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities
- Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows
- Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner
- Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks
- Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns
- Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home
- Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities
- Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently
- Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities
- Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program
- Organize reports, documentation, and operational records to support efficient program management and workflow organization
- Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency
- Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness
- Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates
- Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs
- Monitor adherence alerts and complete required outreach and documentation activities within established timelines
- Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently
- Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities
Skills
- Associate's degree in Business Administration, Healthcare Administration, Information Systems or a related field
- 5 years of experience providing administrative and operational support for senior leadership in lieu of degree
- 1-3 years' experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health
- Must reside in the following states TX, TN, LA, FL and be able to work Central Time
- Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments
- Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
- Ability to communicate professionally and compassionately with clients, caregivers, and internal teams
- Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately
- Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams
- Strong attention to detail with the ability to maintain accurate documentation and follow-up records
- Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools
- Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership
- Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support
- Familiarity with remote monitoring platforms, dashboards, and communication systems
Benefits
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
Company Overview
Merakey is a non-profit organization that provides behavioral and mental retardation education services. It was founded in 1969, and is headquartered in Lafayette Hill, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www.merakey.org/.