Note: The job is a remote job and is open to candidates in USA. Celestica is dedicated to delivering end-to-end product lifecycle solutions to drive our customers’ success. They are currently seeking a Senior Account Manager to join their Advanced Technology Solutions (ATS) organization, focusing on the medical device industry. The role involves managing customer relationships and projects from design conception to manufacturing, ensuring profitable growth and customer satisfaction.
Responsibilities
- Support regional account/site strategies to support and enhance the global HT strategy execution while maximizing regional site performance
- Understand the key market dynamics for the regional and global accounts to support forecasting and risk management while developing plans to maintain and/or grow the accounts, in collaboration with the respective CFT leaders/teams
- Responsible for providing cross-functional leadership to develop and execute account plans for profitable growth
- Develops and collaboratively shares the customer relationship activities with the CFT lead and/or site GM, including at an executive level; monitoring of customer satisfaction across all business elements
- Support development, negotiation and enforcement of customer contracts
- Directly engages with sales and business development to create and present insight-led customer proposals; performs market analysis and develops specific customer value propositions, including unsolicited approaches
- Collaborates with HT Sales team to identify funnel opportunities for value accounts; represents GCBU strategies and interests to validate fit of new opportunities
- Accountable for the regional and global financial P&L and balance sheet performance for assigned accounts
- Supports three-year strategy and planning for regional markets and customers
Skills
- 15+ years of experience, ideally in a customer facing role
- Bachelor's degree in Engineering
- Broad knowledge of electro/mechanical medical device manufacturing environment, materials and processes
- Knowledge of ISO 13485 Medical Device Quality Management Systems and other medical device industry standards, regulations, and directives
- Excellent customer contact, negotiation and problem resolution skills
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
- In-depth knowledge of product pricing, contracts and contract negotiations
- In-depth knowledge of the business issues associated with electronics manufacturing
- In-depth knowledge of manufacturing processes and supply chain management
- Engineering and operations knowledge to a depth where the candidate can interface between customer and Celestica engineering teams
- Good presentation, data management and computer skills (Excel & PPT)
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
- Ability to speak Spanish is a plus
Benefits
- A comprehensive benefits package is offered in addition to this range.
- Target Short-Term Incentive (STI) compensation
Company Overview
Celestica is a manufacturing firm that provides design, hardware platform, and supply chain solutions to a multitude of industries. It was founded in 1994, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.celestica.com/.