Selective Insurance is a midsized U.S. domestic property and casualty insurance company with a strong financial performance history. They are seeking a Billing Services Technician to manage agency billed receivables, process billing transactions, and ensure compliance with legal and regulatory requirements.
Responsibilities
- Manage assignment of accounts for P&C agency billed accounts with low and medium complexity
- Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management
- Process payments on P&C transactions and process exception items timely and accurately
- Processes return payments from Lockbox or credit card
- Manage exception processing for automatic payment withdrawals and agency payment enrollments
- Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely
- Conduct appropriate follow-up to maintain or correct account/policy based on level of authority
- Communicate resolution to all appropriate parties
- Ability to manage, create and format simple reports in Excel
- Participate in automation enhancements or workflow improvements
- Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups
- Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service
- Participate in insurance education and skill development programs as needed
Skills
- Strong adherence to detail and accuracy
- Strong customer service skills and results oriented
- Strong communication (verbal and written) and negotiation skills
- Ability to work independently and solve problems
- Ability to handle a high volume of work
- High school diploma or equivalent required
- 1-3 years record or bookkeeping
- 1-3 years customer service or related experience
- Proficient in MS Office Software (Excel, Word, Outlook, etc.)
- Experience with insurance products and/or premium development recommended
Benefits
- Comprehensive health care plans
- Retirement savings plan with company match
- Discounted Employee Stock Purchase Program
- Tuition assistance and reimbursement programs
- 20 days of paid time off
Company Overview
At Selective, we maintain a commitment to provide unique insurance solutions that help keep the families and businesses of our communities protected. It was founded in 1926, and is headquartered in Branchville, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.selective.com/.Company H1B Sponsorship
Selective Insurance has a track record of offering H1B sponsorships, with 45 in 2025, 32 in 2024, 43 in 2023, 30 in 2022, 29 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role.