Bilingual Customer Experience Representative

JD Sports Canada is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. They are seeking a Bilingual Customer Experience Representative to develop a best-in-class online experience, ensuring exceptional customer service support and optimizing customer satisfaction and retention rates.

Responsibilities

• Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats)
• Maintaining and updating customer orders and information as they occur
• Managing order processing in order to funnel orders to the appropriate channels for shipping and handling
• Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers

Skills

• 1+ years of experience in a call centre environment or in the retail industry
• Full professional proficiency in both English and French
• Experience working in E-Commerce, Customer Service or Digital Sales
• Exceptional analytical and problem solving skills
• Proficient in Microsoft Excel and other Microsoft Office applications
• Ability to meet deadlines and work independently and as part of a team
• Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes

Benefits

• Flexible work environment – Includes hybrid work
• Benefits – Includes medical, optical, and dental
• Paid time off – Includes vacation, sick days, and holidays
• Store discount – Includes staff discount, family & friends discount
• Kitchen/ lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine
• Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles)

Company Overview