Note: The job is a remote job and is open to candidates in USA. Plaid is a company dedicated to empowering financial transformation through innovative tools and experiences. They are seeking a Technical Account Manager - Partnerships to provide technical guidance and support to customers, ensuring they maximize their use of Plaid products while fostering strong customer relationships.
Responsibilities
- Work with Partners across segments to provide technical guidance and support through a variety of channels including email and phone, ensuring they’re getting the most out of their integration with Plaid
- Manage inbound requests to assist customers with a variety of technical needs including integration reviews, solutions consulting/best practices, and troubleshooting to help them optimize their use of Plaid
- Act as a technical expert on Plaid’s products, ensuring customers receive clear and actionable guidance
- Work closely with Partner Account Managers to address customer inquiries, aligning on the right level of technical support
- Maintain a strong understanding of Plaid’s API, system architecture, and product offerings to deliver accurate technical guidance
- Ensure a seamless customer experience by efficiently handling multiple inbound requests and resolving technical roadblocks
- Ability to prioritize large volume of account requests based on impact and manage time efficiently
- Partner with internal teams, including Support, Engineering, and Product, to escalate and resolve complex technical issues as needed
Skills
- 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined
- Strong ability to translate complex technical concepts into clear, actionable recommendations for both technical and non-technical audiences
- Strong understanding of APIs, system infrastructure, and troubleshooting methodologies
- Experience working in a fast-paced, customer-facing environment with a high volume of inbound requests
- Strong project management and prioritization skills, with the ability to handle multiple technical inquiries simultaneously
- A customer-first mindset with a passion for solving technical challenges efficiently
- Ability to work cross-functionally to ensure customers receive the best possible experience
- Experience working in a Partnerships function is strongly preferred
Benefits
- Offers Equity
- Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k).
Company Overview
Plaid develops financial technology infrastructure that enables applications to connect with users' bank accounts and financial data. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://plaid.com.Company H1B Sponsorship
Plaid has a track record of offering H1B sponsorships, with 1 in 2026, 41 in 2025, 41 in 2024, 42 in 2023, 53 in 2022, 30 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.