Note: The job is a remote job and is open to candidates in USA. Acosta Group is a collective uniting trusted retail, marketing, and foodservice agencies, and they are seeking a Talent Operations Advisor I. This role focuses on creating a seamless onboarding experience for future associates by providing high-volume support and ensuring a positive candidate experience throughout the onboarding process.
Responsibilities
- Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9 , required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process
- Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
- Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Maintain confidentiality of department and associate information according to established practices
- Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned
Skills
- Associate degree
- Associate's degree in human resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- Experience with I-9 (Required)
- Experience with E-Verify and USCIS guidelines (Required)
- An associate first mindset with dedication to internal customer service and company culture
- Verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
- Strong organizational and time management skills
- Attention to detail
- Ability to manage expectations, process and multiple projects simultaneously
- Preferred location for applicants to reside in: Dallas-Fort Worth, TX or Jacksonville, FL
Company Overview
Acosta Group is a collection of the most trusted retail, marketing, and foodservice firms. It was founded in 2023, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.acosta.group.