Note: The job is a remote job and is open to candidates in USA. Patch My PC is a company dedicated to improving lives through its enterprise solutions for IT and Security teams. They are seeking an experienced Account Manager to lead customer and partner engagement globally, managing a portfolio of over 600 customers and driving revenue growth and retention.
Responsibilities
- Build and nurture client relationships, ensuring customer satisfaction and long-term retention
- Act as a trusted advisor, understanding client needs and aligning them with our solutions
- Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
- Manage renewals and contract negotiations, ensuring a seamless client experience
- Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
- Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
- Ability to prioritize tasks and manage multiple accounts effectively
Skills
- 5+ years of experience in customer-facing B2B software sales ideally spanning multiple segments (SMB through Mid-Market and Channel)
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
- Experience in Software sales environment
- Background in business development or consultative selling
Benefits
- 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
- Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
- FSA/HSA.
- Fertility benefits.
- Parental leave.
- Paid-time off (PTO).
- Volunteer leave.
- Charitable donation matching.
- Tuition reimbursement.
- Gym membership reimbursement.
- Internet stipend.
- Pet insurance.
Company Overview
We simplify third-party patching in Microsoft SCCM, Intune, or on your home PC. Over 3,000 enterprises trust us to keep apps patched. It was founded in 2011, and is headquartered in Castle Rock, Colorado, USA, with a workforce of 51-200 employees. Its website is https://patchmypc.com/.