Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, dedicated to transforming how we work. The Senior Principal Technology Consultant will serve as a functional and technical expert, guiding customers in configuring ServiceNow's Risk & Resilience products to drive business outcomes and improve their risk processes.
Responsibilities
- Develop solutions for our customers through technical configuration of the Risk & Resilience products
- Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
- Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
- Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
- Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
- Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
- Develop required workspace components using UIB and otherwise to meet the acceptance criteria
- Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific services sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
- Up to 30% travel annually, driven by customer needs and internal meetings
Skills
- Current active ServiceNow certifications: Certified System Administrator (CSA)
- Current active ServiceNow certifications: Certified Implementation Specialist in Risk and Compliance (CIS-RC)
- 10-12 years of ServiceNow configuration/development experience for complex, highly-capable technologies – inclusive of integrations
- 10-12 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
- Proficiency in ServiceNow scripting and Glide Scripting
- Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
- Proven team player and team builder
Company Overview
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.Company H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships, with 141 in 2026, 910 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.