Note: The job is a remote job and is open to candidates in USA. Gong is a company that leverages AI to transform how revenue teams operate, providing insights and workflows to enhance performance. They are seeking a Senior AI Transformation and Operations Engineer to drive AI strategy and operations within the IT organization, ensuring the enterprise AI operations are effective and scalable while identifying high-value AI opportunities across various teams.
Responsibilities
- AI Use Case Identification: Identify the internal AI use cases that drive the most value
- Proof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scaling
- Business Partnership Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forward
- AI Stack Operations: Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token management
- AI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals)
- Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error rates
Skills
- You can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle)
- Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)
- You have a 'hands-on-keyboard' mentality
- Ability to translate complex technical AI patterns into clear business value and ROI for stakeholders
- Experienced with LangChain, or similar agentic frameworks
- Prompt Flow, Vector Databases, and API integration
- Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.)
Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
- The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
- Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
Company Overview
Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.gong.io.Company H1B Sponsorship
Gong has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 2 in 2023, 4 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.