Note: The job is a remote job and is open to candidates in USA. Turn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, specializing in aftermarket automotive products. The Sales Tech I role involves assisting customers with their automotive accessories purchasing experience, ensuring they find the best parts for their vehicles and providing excellent customer service throughout the process.
Responsibilities
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales
- Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team
- Uses excitement and product knowledge to sell automotive accessories
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc
- Builds rapport with customers to foster repeat business up to and including service-related issues
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries
- Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.)
- Answers questions/educates customers, providing purchasing suggestions as necessary
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets
- Notifies Sales leadership team of trends or problems encountered
- Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles
- Participates in special projects and performs other duties as assigned by management
Skills
- High school diploma or an equivalent combination of education and experience
- Must have or have the ability to acquire automotive knowledge in all supported vehicles
- Excellent sales ability and some product knowledge or ability to learn
- Ability to maintain attendance as defined by company policy
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended
- Excellent organizational skills with the ability to handle multiple tasks simultaneously
- Oral and written communication, interpersonal skills
- Ability to prioritize workload and meet deadlines
- Upon hire, successful completion of the Turn5 sales new hire training program
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
- Bi-lingual a plus
Benefits
- Health Insurance: Medical, dental, and vision coverage
- 401(k)/Roth plans with generous company match!
- Remote work
- PTO (Paid Time Off)
- Paid holidays
- Paid Parental Leave
- Travel assistance & confidential life services (i.e., counseling, consultation & wellness services)
- YMCA membership reimbursements
- Employee Discounts- All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com.
- Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
- Short-Term Disability (100% covered!) & Voluntary Long-Term Disability
- Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance
- Pet Insurance
Company Overview
Located on their corporate campus in Paoli, PA, Turn5, Inc. is an e-commerce business specializing in the aftermarket auto parts industry. It was founded in 2001, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is http://www.turn5.com/.