Note: The job is a remote job and is open to candidates in USA. Professional Book Club (PBC) Guru is dedicated to fostering a love for reading and learning in diverse communities. The Book Club Program and Community Manager will manage virtual book clubs, engage participants, and ensure a meaningful online experience while cultivating client relationships.
Responsibilities
- Manage up to 20 online book club community forums globally, including professional development, health and STEM, general lifelong learning, DEI/social justice, and internationally focused reading and discussion communities
- Send regular emails to participants, post discussion questions, recommend books for groups to vote on, and actively participate in book club discussions
- Reply to member requests and incorporate feedback to improve the book club program continuously
- Participate in online forum discussion groups to encourage interaction and dialogue
- Moderate discussion groups to check that members are following community guidelines
- Support the team with the onboarding of new book club community groups through all marketing and initial launch phases
- Research potential book options for various types of book club communities
- Continuously improve the book club experience by growing community membership, driving engagement, and promoting meaningful member-to-member interactions
- Engage in a technical workflow to maintain organization and structure for all communities
- Livestream Author Talk Host and Moderator: lead 6-12 livestream “fireside chat” Q&A conversations with bestselling authors annually
- Draft, edit and proofread book club discussion content for a diverse array of selected titles as needed
- Manage client relationships to ensure that each book club program is meeting the organization’s objectives
- Occasionally assist in onboarding new book club community clients through all marketing and initial launch phases
- Meet with client contacts via Google Meet, Zoom, or Conference Calls to discuss program success and areas for improvement
- Minimize client churn (i.e. maximizing client service renewals)
- Leverage and improve upon scalable success strategies that drive member loyalty, thereby increasing client renewal and expansion
- Monitor and analyze metrics on the health of each book club community to identify, ideate, and evaluate growth opportunities
- Implement actionable strategies based on experiment findings
- Regularly report program analytics and success metrics to clients
- Provide guidance on improving existing features, and act as a client advocate with a focus on improving the client experience
Skills
- Bachelor's Degree (combination of liberal arts and business preferred)
- Experience with management of online programming OR equivalent education/experience
- Must be an organized, self-starter who is adept at task prioritization, time management, and is comfortable working independently from home
- Demonstrated ability to communicate effectively with an understanding of different approaches and best practices
- Exceptional verbal and written communication skills
- Demonstrated knowledge of business operations through previous work experience or internships
- Keen attention to detail
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Demonstrated interest in and experience managing digital online communities (e.g., online discussion forums, social media discussion groups, etc.)
- Ability to collect and analyze data, spot trends, evaluate, and recommend tools to enhance a thriving community engagement strategy
- Tech-savvy initiative-taker with a demonstrated capacity to work on projects with minimum supervision, understand objectives, and produce top-quality deliverables
- Commitment to collective learning, program design, and iterative learning
- Passion for reading many different kinds of books and connecting with people in discussions about them
Benefits
- Comprehensive health, dental, and vision insurance
- Completely virtual team, so you can work from anywhere in the US (Eastern, Central, or Mountain time zones preferred)
- Flexible working hours
- Paid time off, prorated for part-time hours
- Professional development opportunities, including access to training courses and tools
- Stipend for home office and technology needs
- Monthly book stipend
- Supportive, mission-driven team culture
Company Overview
PBC Guru specializes in helping high performing businesses to develop their team’s critical thinking and business acumen through the power of books. It was founded in 2015, and is headquartered in Silver Spring, Maryland, USA, with a workforce of 11-50 employees. Its website is https://pbc.guru.