Note: The job is a remote job and is open to candidates in USA. Confidential company is seeking an Operations Manager with a strong data mindset and experience managing online teams. The role involves hiring and training agents, managing day-to-day operations, and using data to drive improvements.
Responsibilities
- Hire the right agents, and un-hire when performance doesn’t meet the bar
- Manage day-to-day operations and maximize team efficiency
- Oversee and develop a team of online agents
- Conduct training, coaching, and evaluations
- Handle escalations and daily issues—internally and externally
- Promote high performers, demote or exit low performers
- Collaborate with other departments to improve systems and processes
- Use data and dashboards to make decisions, spot gaps, and drive improvements
Skills
- 3+ years of experience as an Operations Manager or in a similar role
- Hands-on experience managing online or remote agent teams
- Track record of hiring, training, promoting, and letting go of agents
- Strong data mindset—you know how to read numbers and act on them
- Solid grasp of tech tools, CRMs, dashboards, and automations
- High-level communication skills and ownership mindset
- Fluent in English—written and spoken
Benefits
- Work with talented people across nationalities in a fast-paced, no-nonsense environment.
- Be part of a company that rewards outcomes, not time.
- Rapid growth for those who perform.
Company Overview
This page is owned and operated by Viral Audience. It was founded in undefined, and is headquartered in Silicon Valley, California US, US, with a workforce of 51-200 employees. Its website is .