Note: The job is a remote job and is open to candidates in USA. Angi is a global leader in the home services industry, providing a platform for homeowners and professionals to connect. The Manager, Operations role focuses on optimizing operational processes and driving strategic initiatives to enhance service quality and efficiency across retail partnerships.
Responsibilities
- Design and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnerships
- Lead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelines
- Oversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standards
- Oversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiency
- Serve as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needs
Skills
- 3+ years of professional background in operations or a comparable fast-paced tech environment
- Robust quantitative aptitude with expert-level Excel skills
- Proven track record of synthesizing data from multiple channels to generate strategic business insights
- Superior communication abilities, both written and verbal, alongside PowerPoint expertise
- Strong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing priorities
- Self-motivated and resourceful professional capable of independent execution
- Meticulous attention to detail and a commitment to rigorous quality assurance
- Competency in utilizing AI tools to optimize and accelerate analytical processes
- Genuine interest in the home services sector, marketplaces, and product-centric organizations
- SQL proficiency preferred
Benefits
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Overview
Angi is a technology-based tool that helps homeowners find home improvement and property renovation professionals. It was founded in 1995, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.angi.com/.