Note: The job is a remote job and is open to candidates in USA. Grubhub is a leading U.S. ordering and delivery marketplace that connects people with the food they love. The Corporate Accounts team is seeking an Onboarding Manager who will lead a small team and work directly with high-value customers to drive platform adoption and manage the onboarding process.
Responsibilities
- Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21)
- Manage a team of 2+ Onboarding Associates, providing performance coaching and career development
- Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction
- Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers
- Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models
Skills
- 8+ years of professional experience in B2B tech Onboarding or Implementation roles
- Team Lead or People Leadership experience
- Experience building from 0 to 1 without a proven playbook
- Strong commercial acumen with the ability to recognize and unlock incremental client spend
- Passion for talking with customers to resolve their problems
- Passion to partner with Sales and cross-functional teams to optimize the client journey
- You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline
- Comfort navigating high stress situations and experiencing de-escalating client complaints
- Strong organizational skills and attention to detail
- Requires technical competence and an aptitude for learning new systems
- Proficiency with Salesforce, Churnzero, and Pendo is a plus
Benefits
- Uncapped commission
- Equity
- 401K
- Multiple medical, dental, and vision plans
Company Overview
Grubhub is an online platform that connects customers with local restaurants. It is a sub-organization of Wonder. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.grubhub.com.