Note: The job is a remote job and is open to candidates in USA. Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life-saving humanitarian assistance in rapidly evolving crises worldwide. The Information Management Analyst II will strengthen Information Management as a core function, ensuring that data systems and tools support evidence-based decision-making across programming. This role involves the integration of data into user-friendly dashboards and promoting the use of advanced analytics to enhance decision-making efficiency.
Responsibilities
- Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
- Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures
- Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. Provide technical support for configuring/handling complex scenarios and implementing integrations with other ICT4D systems
- Support research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards
- Implement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards
- Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching
- Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
- Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps
Skills
- Bachelor's degree in information systems, engineering, or IT related field or equivalent experience
- Minimum 5 years of experience in administration, maintenance development, designing and operationalization of software systems
- Experience training both technical and non-technical stakeholders on system lifecycle, best practices, system enhancements and maintenance cycles
- Demonstrated experience leveraging digital technologies in international development, humanitarian and/or low resource contexts
- Proficiency (verbal and written) in English. One of French, Spanish, or Arabic an advantage
- Demonstrable experience developing and following standard operating procedures for technology use
- Strong understanding of software development lifecycle and service delivery
- Basic understanding with human-centered design (HCD) approaches
- Basic understanding of CRS' procedural concepts that the CT4D platform supports (MEAL, HRD etc.)
- Ability to evaluate the value addition and impact through the platforms supported
- Detail oriented in terms of time management, communication, teamwork, creative thinking, analytical, problem solving
- Ability to handle multiple priorities in a fast-paced environment
- Skills leveraging strategic, analytical, human-centered ICT problem-solving and systems thinking with the capacity to see the big picture and ability to make sound judgment for improved innovations and technologies
- Good relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
- Presentation, facilitation, and training skills
- Must be willing and able to travel up to 30%. Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictate
- Experience in supporting end users in solving adoption and technology related issues and challenges
- Experience using and configuring current CRS technologies
Benefits
- CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.
- Salary and Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.
Company Overview
Catholic Relief Services is the international humanitarian agency of the Catholic community in the United States. It was founded in 1943, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.crs.org/.