[Remote] Incident Commander, Program Manager

Note: The job is a remote job and is open to candidates in USA. Block is a company focused on economic empowerment, uniting various foundational teams to support and guide corporate operations. The Incident Commander within the Risk organization will lead the response to significant business incidents, ensuring operational resilience and effective coordination among cross-functional teams.

Responsibilities

• Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents
• Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success
• Be the central point of accountability for incident escalation, containment, remediation, and resolution
• Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident
• Oversee the preparation of final incident reports
• Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels
• Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response

Skills

• 7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment
• 5+ years of Project management, especially under time-sensitive and high-pressure conditions
• Understanding of regulatory and compliance considerations in the financial services or technology space

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Overview

Company H1B Sponsorship