Note: The job is a remote job and is open to candidates in USA. The Home Depot is a leader in the home delivery business, seeking a Direct Fulfillment Invoicing Analyst to manage performance and ensure quality service from appliance delivery partners. The role involves data analytics, process improvement, and collaboration with various stakeholders to enhance operational efficiency.
Responsibilities
- Act as primary point of contact for delivery agent as well as contact center partners
- Host weekly business review meetings with appliance delivery agent partners
- Conduct data analytics to aid performance review discussions with delivery agents
- Support delivery capacity planning conversations
- Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
- Identify process improvement opportunities and recommend solutions
- Develop and manage action plans associated with improvement initiatives
- Support carrier onboarding as well as delivery warehouse transition initiatives
- Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting
Skills
- University degree in engineering, commerce, or a related area of study
- 2-4 years of experience in Supply Chain operations preferred
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
- Data analysis – MS Excel proficiency required
- Problem solving and critical thinking
- Interpersonal skills (relationship management)
- Process implementation and change management
- Previous leadership experience an asset
- Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required
Company Overview
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.