Note: The job is a remote job and is open to candidates in USA. Reflow is a U.S.-based tech company focused on workforce and workflow intelligence. They are seeking a Fractional Head of Customer Success to manage the Customer Success team, enhance team performance, and oversee the full customer lifecycle from pilot through expansion.
Responsibilities
- Manage our two CSMs
- Start super hands-on to learn the product, but then quickly focus on team management and performance
- Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance
- Shadow relevant customer conversations
- Own the full customer lifecycle from pilot through expansion
- Act as the founder's single point of contact for Customer Success
Skills
- Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers
- Significant experience managing CS teams, hiring, firing, and setting performance standards
- Designed the full CS lifecycle end-to-end
- Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency
- Based in the USA or Canada only
- Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products
- You've built out the founding CS team
Benefits
- High ownership over technical hiring at an early-stage company.
- Direct partnership with the Founder
- Opportunity to shape how Reflow hires globally from the ground up.
- Flexible, remote, fractional setup with high trust and high expectations.
Company Overview
Reflow builds AI agents for fast enterprise software integrations. It was founded in 2024, and is headquartered in San Mateo, California, USA, with a workforce of 11-50 employees. Its website is https://www.reflow.ai.