Note: The job is a remote job and is open to candidates in USA. Working Solutions is a company that specializes in providing agent and technology solutions for enterprise contact centers. They are seeking a full-time Education & Development Specialist to design class curriculum and prepare agents for quality project work, contributing to the overall success of the organization.
Responsibilities
- Complete research and/or training necessary to thoroughly understand the client’s business and project requirements. Meet with clients to determine preparation needs
- Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development
- Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information
- Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects
- Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents
- Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance
- Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate
- Document and implement programs, processes and procedures as needed
- Provide results reporting to Working Solutions management and/or client as requested
Skills
- Must be a US citizen or permanent resident to be considered for full-time employment
- All of our Instructors possess a Bachelor's degree (required) or higher, preferably related to Education
- Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration
- Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning
- Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information
- If you're able to successfully prioritize moving at lightning speed this is a great opportunity. Also, it's all about the details, so being able to multitask without accuracy or quality suffering is key
- Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly
- And last, but not least - willingness to HAVE FUN, be creative, and inspire learning
- Education degree preferred, not required
- 3-5 years classroom and/or virtual training experience
- Knowledge of call center processes and techniques a huge plus
Benefits
- Annual merit increases
- Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match
- Generous paid time off, holidays, and volunteerism time
- An amazing company culture and all the benefits of fully remote work
Company Overview
Working Solutions Provides Business Consulting Services. It was founded in 1996, and is headquartered in Plano, Texas, USA, with a workforce of 51-200 employees. Its website is https://workingsolutions.com/.