Note: The job is a remote job and is open to candidates in USA. Edfinancial is a recognized National Top Workplace for 2023, 2024, and 2025, and is looking to hire full-time Customer Service Representatives for their Edamerica division. The role involves handling inbound and outbound calls regarding financial aid, admissions, billing, and student loan inquiries, while maintaining high performance standards in call quality and customer service.
Responsibilities
- Handle inbound and outbound calls with professionalism and attention to detail
- Meet or exceed performance expectations for call quality, productivity, and attendance
- Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns
- Represent Edamerica and our client institutions positively and professionally at all times
Skills
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
- Exceptional customer service skills
- High School Diploma (Higher Education Degree preferred)
- Schedule dependability and flexibility
- Must pass background check and drug screening
- Higher Education Degree preferred
Benefits
- Health and Welfare Fringe Benefit
- Paid training
- Educational Assistance
- Leadership Development Program creating growth opportunities for advancement
- Medical, Dental, Vision, Pet, Life and Disability Insurance
- Teledoc and Employee Assistance Program (EAP)
- 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Company -sponsored clubs, fitness, reward programs, and community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards
Company Overview
Edfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://edfinancial.com/.