Note: The job is a remote job and is open to candidates in USA. Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. They are seeking a Director of People Operations to lead and scale the Global People Operations function, focusing on building an efficient and employee-centric operations engine that supports employees across all regions.
Responsibilities
- Define and execute a forward-looking People Operations strategy aligned to company growth and global expansion
- Build scalable, repeatable processes that enable speed, consistency, and quality across regions
- Drive continuous improvement and operational excellence across all People programs
- Oversee onboarding, internal mobility, and off-boarding processes globally
- Lead global immigration programs ensuring local compliance while delivering a high level of service
- Establish clear documentation, policies, and frameworks are built and operationalized
- Ensure accurate and efficient employee data management and documentation
- Standardize and optimize lifecycle processes across the Americas, EMEA, and APAC
- Own and evolve the global HR technology ecosystem (e.g., HRIS, case management, integrations)
- Lead system implementations, enhancements, and automation initiatives
- Ensure data integrity, governance, and reporting capabilities
- Ensure compliance with labor laws and regulations across all operating countries
- Develop scalable frameworks that balance global consistency with regional requirements
- Partner with Legal and Finance on audits, risk mitigation, and governance frameworks
- Own and maintain global policies, controls, and documentation
- Build and lead a People Shared Services model to support People Partners, along with employees and managers globally
- Establish SLAs, intake models, and case management processes
- Drive a shift toward self-service and manager enablement, reducing reliance on manual support
- Develop dashboards and reporting to provide actionable insights to leadership
- Track and improve key operational metrics (e.g., SLAs, data accuracy, employee experience)
- Use data to proactively identify risks and opportunities
- Build and lead a high-performing, globally distributed People Operations team
- Establish clear roles, responsibilities, and career paths
- Foster a culture of accountability, service excellence, and continuous improvement
Skills
- 10+ years of experience in HR or People Operations, including global scope
- 5+ years in leadership roles managing distributed teams
- Experience in high-growth, global tech companies (pre-IPO or public preferred)
- Deep expertise in HR operations, compliance, and HR systems
- Experience with implementing ERPs such as Workday, UKG and SAP
- Proven success scaling processes, systems, and teams
- Experience building or scaling shared services organizations
- Strategic thinker with strong operational execution
- Data-driven decision maker with strong analytical skills
- Expertise in HRIS and systems (e.g., Workday or similar platforms)
- Strong understanding of global employment laws and compliance
- Exceptional stakeholder management and communication skill
Benefits
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
- Equity
- Benefits
Company Overview
Harness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://harness.io.