Note: The job is a remote job and is open to candidates in USA. Thunder is expanding its AWS partnership and is looking for an Amazon Connect Developer to help build and optimize cutting-edge cloud solutions. The role involves architecting and managing advanced contact center solutions while collaborating with cross-functional teams.
Responsibilities
- Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more)
- Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations
- Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions
- Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects
- Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality
Skills
- 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation in the Federal space
- Expertise in AWS services, including some of the following: Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch
- Deep knowledge of serverless computing, event-driven architectures, and microservices
- Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect
- Understanding of call flows, IVR trees, email/chat channel design, and contact center operations
- Proficiency in scripting and automation (Python, Node.js, or similar)
- Strong problem-solving and debugging skills with a proactive, solution-oriented mindset
- Ability to work flexible hours to align with US time zones as project work requires
- Excellent communication and collaboration skills, with experience working across global teams
- Must Be a U.S. Citizen (required)
- Willingness to attain a U.S. Security Clearance (e.g., Public Trust, Secret) as required by specific projects. Current clearance is not required to apply
- At least one AWS Associate Level Certification
- AWS Certified Developer - Associate
- AWS Certified Solution Architect - Associate
- Salesforce Certifications (a plus):
- Salesforce Certified Platform Developer I
- Salesforce Consultant Certifications in Cloud areas of expertise
- Experience with APEX development and Salesforce platform customization
- Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines
- Familiarity with Salesforce Service Cloud object model, omni-channel, and Service Cloud Voice
- Strong language skills - fluency in English, both written and verbal
Benefits
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
- Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Company Overview
Thunder is a management consulting company that unlocks business value with intelligent frameworks and solutions. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.thundersf.com.