Note: The job is a remote job and is open to candidates in USA. Husch Blackwell LLP is a full-service litigation and business law firm with a commitment to diversity and inclusion. They are seeking a Director of Operations to drive operational excellence and support the strategic growth of the Financial Services & Capital Markets industry group, partnering with SBU leadership and managing various operational functions.
Responsibilities
- Partner with the Managing Director and SBU leadership to implement and execute the SBU’s strategic plan, including business growth, client development, and market positioning initiatives
- Coordinate and report on the implementation of strategic projects, ensuring objectives are met and key results are delivered
- Monitor industry trends and competitive landscape to inform SBU strategy
- Support cross-functional projects that enhance SBU effectiveness
- Identify, design, and implement process improvements to increase efficiency, quality, and consistency across the SBU
- Develop and maintain best practices, policies, and procedures to support operational excellence
- Serve as a liaison between the SBU and firm-wide operations functions (e.g., conflicts, pricing, business intake, integration) as well as other departments (e.g., IT, Business Development, Finance, P&C) to ensure seamless service delivery
- Support the MD on the SBU’s financial performance, including budgeting, forecasting, and variance analysis
- Collaborate with Finance to monitor key performance indicators (KPIs) and provide actionable insights to SBU leadership
- Review attorney requests for write-downs, write-offs, and new business intake to support pricing, profitability, and client-matter management initiatives
- Ensure compliance with firm policies and client requirements
- Partner with SBU leadership on attorney and staff recruitment, onboarding, integration, and talent development
- Collaborate with People Business Partners to facilitate feedback and performance management processes within the SBU, including but not limited to managing improvement plans with underperforming timekeepers
- Monitor workload allocation and utilization; recommend staffing solutions to balance client needs and professional development
- Foster a positive, inclusive, and high-performing team culture
- Prepare and present regular reports and updates to the Managing Director and SBU leadership
- Support business development, client relationship management, and other special projects as assigned
Skills
- Bachelor's degree required
- 8+ years of experience in legal operations, practice management, or professional services leadership
- Strong understanding of law firm economics, attorney workflows, and client service delivery
- Exceptional communication, analytical, and project management skills
- Proven ability to influence and collaborate across functions and levels
- Experience in an AmLaw 100 or similarly complex law firm environment
- Familiarity with legal technology platforms and data analytics tools
- Strategic mindset with a hands-on approach to execution
Benefits
- A discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance
- Medical and dental coverage
- Life insurance
- Short-term and long-term disability insurance
- Pre-tax flexible spending account for certain medical and dependent care expenses
- An employee assistance program
- Paid Time Off
- Paid holidays
- Participation in a retirement plan program after meeting eligibility requirements
Company Overview
An industry-focused, full-service litigation and business law firm with locations in 15 U.S. cities and in London. It was founded in 1916, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is http://www.huschblackwell.com/.