Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a global business and IT services provider specializing in digital, cloud and automation services. They are currently seeking a Customer Service Associate to provide front-line phone customer service to policyholders, ensuring customer satisfaction and addressing inquiries effectively.
Responsibilities
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
- Ensuring customer satisfaction and strive to meet service standards
- A typical day will likely involve fielding between 75 to 100 calls
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
- New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
- All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material
- Must Pass Drug screen
- Must Pass a background check with Education check and employment verification check
- Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
- Remote Working And Technology Requirements
- To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology
- Technology
- NTT DATA will provide a computer and headset for remote work
- Employees are responsible for the care and security of all equipment provided
- They must return it immediately upon separation from the company following company protocols
- Failure to return equipment may result in collection actions and/or other consequences
- Individuals must provide their own high speed internet access with speeds at or above 50 Mbps
- A hard-wired ethernet connection is required
- Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location
- Technical Performance and Issue Tracking
- Management monitors all technical issues and agent downtime
- Consistent availability is critical to business operations
- Remote employees must adhere to all technical support procedures and protocols
- Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite
- Remote Workspace
- Remote work demands a high degree of professionalism, self-discipline, and accountability
- The following workspace standards are vital to delivering exceptional service
- Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment
- The workspace must be a permanent, unencumbered location used daily for work
- Employees must work with minimal distractions that do not interfere with business operations or service delivery
- Ideally, the workspace is isolated from other household members and used exclusively for job duties
- Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service
- Employees must work from the same location consistently unless prior approval is obtained
- If a change in work location is necessary: The new location must meet all Remote Workspace and Technology Requirements
- Notification to NTT DATA Management is required before relocating
Skills
- 6 Months experience in an office environment
- 6 Months experience using a computer with Microsoft Windows PC applications
- 6 Months of Work from home environment
- High school diploma or GED
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
- Ensuring customer satisfaction and strive to meet service standards
- A typical day will likely involve fielding between 75 to 100 calls
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
- New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
- Must Pass Drug screen
- Must Pass a background check with Education check and employment verification check
- Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
- To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology
- Employees are responsible for the care and security of all equipment provided
- Individuals must provide their own high speed internet access with speeds at or above 50 Mbps
- A hard-wired ethernet connection is required
- Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment
- The workspace must be a permanent, unencumbered location used daily for work
- Employees must work with minimal distractions that do not interfere with business operations or service delivery
- Employees must work from the same location consistently unless prior approval is obtained
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
Company Overview
NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.Company H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships, with 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.