Note: The job is a remote job and is open to candidates in USA. Partnerize is a leading partnership automation platform focused on transforming business growth through effective partnerships. They are seeking a Delivery & Support Operations Assistant to provide exceptional customer support and manage operational tasks that ensure clients leverage their platform effectively.
Responsibilities
- Serve as a trusted point of contact for global customer inquiries
- Consult with users to help them confidently navigate and utilize our software
- Handle essential administrative tasks to fulfill our service package commitments
- Serve as the first point of contact for clients and partners, managing inquiries through to resolution while meeting strict SLA and KPI targets
- Create, update, and maintain clear internal processes and external user-facing documentation
- Assist senior team members with platform walk-throughs and live demonstrations for customers
- Support client campaigns by uploading and organizing creative marketing content within the platform
- Work closely with internal technical and account teams to deliver seamless, comprehensive service to our global clients
- Execute routine commission adjustments and overrides
- Assist with monthly client invoicing processes, ensuring accuracy and attention to detail
- Build, generate, and reconcile reports for service-package clients
Skills
- Proven ability to work productively and maintain focus in a remote environment without constant direct supervision
- Strong organizational skills with a track record of managing a high volume of tasks, deadlines, and customer tickets simultaneously
- Ability to explain complex software features or technical steps clearly and concisely to non-technical users, both in writing and on video calls
- A logical approach to troubleshooting; ability to diagnose customer issues, identify root causes, and guide them to a solution
- High comfort level navigating multiple software applications simultaneously, with the ability to quickly learn new internal systems and platforms
- Comfort working as part of a global team, actively participating in team channels, and sharing knowledge with peers
- Prior experience in a customer-facing or ticketing-based support role (experience with Zendesk or Jira is a strong plus)
- Basic proficiency in Microsoft Excel or Google Sheets (e.g., filtering data, sorting, basic formatting and formulas) and experience handling routine administrative tasks
- A foundational interest in digital marketing, SaaS, or partner marketing
- Familiarity with using AI tools to streamline workflows
Benefits
- A competitive salary
- Generous benefits
- A flexible work environment that allows you to thrive both personally and professionally
- Comprehensive training will be provided
Company Overview
Partnerize is the only partnership management solution for marketers seeking high quality, scalable subsidies to primary channels. It was founded in 2010, and is headquartered in Newcastle Upon Tyne, Newcastle upon Tyne, GBR, with a workforce of 201-500 employees. Its website is https://partnerize.com.