[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Bureau Veritas North America is seeking a Key Account Manager to drive strategic growth across their certification client portfolio while maintaining operational excellence. This role combines hands-on operational management of select client accounts with strategic account management and business development, requiring a balance of tactical execution and strategic thinking.

Responsibilities

• Develop and execute annual growth plans for assigned key accounts, tailored to each client's business needs and expansion opportunities
• Identify upsell and cross-sell opportunities across Bureau Veritas's full certification service portfolio
• Attend annual/bi-annual strategic client meetings alongside operations teams to understand client needs, challenges, and growth objectives
• Build and maintain C-suite and senior management relationships within key accounts
• Collaborate with sales and technical teams to position new service offerings and expand certification scope
• Track and report on growth metrics, pipeline development, and revenue expansion within assigned accounts
• Partner with operations specialists to ensure seamless client experience during growth initiatives
• Manage end-to-end certification lifecycle for assigned client accounts
• Ensure audit scheduling aligns with certification timelines and client requirements
• Coordinate auditor assignments, documentation preparation, and pre-audit logistics
• Maintain client satisfaction through proactive communication and issue resolution
• Monitor and meet operational KPIs: on-time scheduling, audit completion rates, client satisfaction scores
• Maintain accurate client files, contract documentation, and system data integrity
• Serve as primary point of contact for assigned operational accounts
• Work closely with operations specialists managing day-to-day activities for growth-focused accounts
• Provide market intelligence and client feedback to product development and technical teams
• Support onboarding of new key accounts by developing client-specific SOPs and communication protocols
• Participate in quarterly business reviews and strategic planning sessions

Skills

• Experience: 3-5 years in account management, client services, or operations coordination role
• Minimum 2 years in operations, business development, or key account management
• Proven track record of growing existing accounts and identifying expansion opportunities
• Experience managing client relationships in a certification, auditing, compliance, or professional services environment preferred
• Strategic Account Planning: Ability to assess client business needs and develop tailored growth strategies
• Relationship Building: Proven ability to establish trust and credibility with senior client stakeholders
• Consultative Sales Approach: Comfortable identifying client pain points and positioning solutions
• Operational Excellence: Strong project coordination skills with attention to detail and deadline management
• Communication: Excellent written and verbal communication; ability to present to executive audiences
• Systems Proficiency: Advanced MS Excel, CRM/Salesforce experience, scheduling systems (Siebel preferred)
• Standards Knowledge: Familiarity with ISO 9001, IATF 16949, or other certification standards a plus

Company Overview