Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is collaborating with Teleperformance to provide employment opportunities for military-affiliated job seekers. They are seeking Customer Service and Sales Representatives to handle customer inquiries and resolve issues through various communication channels while meeting sales objectives.
Responsibilities
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview
Military Spouse Jobs provides employment referral and job placement solutions to military spouses. It was founded in 2010, and is headquartered in Fort Myers, Florida, USA, with a workforce of 51-200 employees. Its website is https://militaryspousejobs.org.