Note: The job is a remote job and is open to candidates in USA. Cuein AI is building a conversation interaction analysis platform aimed at enhancing customer support through advanced AI and NLP technologies. They are seeking a Backend Software Engineer to develop and maintain core technology, including APIs and algorithms, while collaborating closely with engineers and data scientists.
Responsibilities
- Develop data infrastructure that ingests and transforms data from different sources and customers at scale
- Define software architecture and design matching the product needs including scalable, high-performance APIs and server-side components
- Develop automated pipelines to perform different stages of ML model life cycle and build scalable solutions to work with large amounts of data
- Work closely with the data scientists and frontend engineers to build a seamless user experience
- Stay up-to-date with the latest developments in server-side technologies and continuously seek opportunities to improve the backend systems
- Evaluate short & long term goals for various solutions and help the team make the right choices based on requirements, current timelines and effort vs results analysis
- Contribute towards building a solid foundation in terms of tools, components, datasets in the active area of research on large scale multi-turn conversation analysis
- Apply ML as a major differentiator for the product (you do not need to be an ML engineer yourself)
Skills
- A startup mindset, biasing towards thoughtful action with minimal direction
- A deep understanding of the modern back-end ecosystem and experience applying frameworks/tools (AWS, Rest APIs, Python, Postgres) and patterns to complex, production web applications
- Strong programming skills in languages such as Python, Java, or C++
- Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
- Experience building data pipelines and data infrastructure at scale
- Good verbal and written communication both technical and non-technical
- A Bachelor's or Master's degree in Computer Science, a related technical field, or equivalent practical experience
Benefits
- Flexible family-friendly, work-from-anywhere arrangements
- A competitive salary and equity package
- Benefits plan
- Unlimited PTO
- Committed to supporting the personal and career growth of everyone at the company
- Reasonable accommodation for individuals with disabilities
Company Overview
Cuein is a co-pilot for customer experience teams that unifies all customer support data in one place, and answers any kind of question with generative AI. It was founded in 2021, and is headquartered in Belmont, California, USA, with a workforce of 2-10 employees. Its website is https://cuein.ai.