Note: The job is a remote job and is open to candidates in USA. Entegra is a company focused on providing convenience solutions, and they are seeking a Customer Support / Operations Representative. This remote role involves handling inbound customer calls and emails, ensuring customer satisfaction, and maintaining professionalism while addressing client concerns.
Responsibilities
- Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
- De-escalate situations involving dissatisfied customers, offering calm assistance and support
- Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
- Review of surveillance video as requested for loss prevention
- Prepare and submit reports for customer refunds or third-party vendors
- Ensure adherence to policies for attendance, departmental metrics, and established procedures
Skills
- High School diploma or equivalent
- One or more years of related customer service experience, preferably in a distribution center
- Demonstrated skill as an effective leader, communicator, and collaborator
- Advanced ability to work with Microsoft applications
- A sense of urgency and problem-solving skills, as well as high levels of customer service
- Experience with a CRM system
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
Company Overview
Entegra is a business performance and procurement services company with bold initiatives, creative solutions and a driven advisory team ready to partner with hospitality-driven businesses to propel them forward and achieve more than ever. It was founded in 1999, and is headquartered in Gaithersburg, Maryland, USA, with a workforce of 51-200 employees. Its website is https://entegraps.fr/.