[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. ICONMA is a company seeking a Customer Service Representative for their remote location. The role involves handling inbound HR inquiries, managing cases in Salesforce, supporting HR operations in Workday, and maintaining confidentiality and data integrity while meeting performance metrics.

Responsibilities

• Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
• Manage cases in Salesforce
• Support HR operations in Workday
• Conduct exit interviews and assist with ondemand checks
• Triage issues and escalate to appropriate tiers as needed
• Maintain confidentiality and data integrity
• Meet KPIs and performance metrics

Skills

• Strong customer service background (call center experience preferred)
• Excellent communication, problemsolving, and time management skills
• Experience working with HR systems (Salesforce, Workday preferred)
• High attention to detail and professionalism handling sensitive information
• Call center experience preferred
• Salesforce, Workday preferred

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

Company Overview

Company H1B Sponsorship