Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is a rapidly growing company in the Property & Casualty insurance sector, seeking a Commercial Account Manager to enhance client service and operational efficiency. The role focuses on managing client relationships, ensuring compliance, and improving service delivery while collaborating with internal teams.
Responsibilities
- Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management
- Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
- Build and maintain long‑term client relationships through proactive communication and consistent follow‑through
- Contribute to client retention and satisfaction by addressing client needs and concerns promptly
- Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
- Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
- Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
- Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
- Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting
- Identify opportunities to improve service delivery, workflow efficiency, and client experience
- Support renewal and account management initiatives that contribute to retention and revenue stability
- Collaborate with internal teams to strengthen processes and enhance service outcomes
Skills
- High school diploma or GED
- 5+ years of industry‑related experience in commercial insurance
- Active Property & Casualty insurance license
- Experience in client service, insurance operations, or account management
- Strong communication and relationship management skills
- Ability to manage multiple priorities in a dynamic, client‑focused environment
- Commercial Lines account management experience
- Experience with Applied Epic agency management system
- Working knowledge of insurance laws and regulations
- Strong analytical and problem‑solving capability
Benefits
- Medical, dental, vision, life and disability coverage
- 401(k)
- Generous PTO
- Role-specific learning paths
- Leadership development programs
- Technical and compliance training
- Industry certifications and continuing education support
- Peer learning and knowledge-sharing communities
Company Overview
Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://aleragroup.com.