Note: The job is a remote job and is open to candidates in USA. ACV Auctions is a technology company transforming the automotive industry by providing innovative dealer business solutions. The Buyer Representative will work closely with dealerships to retain and grow customer relationships, focusing on enhancing the customer experience and achieving sales goals.
Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Develop a deep understanding of ACV's portfolio of dealer solutions and proactively engage current customers to drive adoption
- Meet and beat monthly and quarterly sales and customer retention goals
- Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market(s) in order to retain and grow your customer base and unit volume
- Drive strong customer relationships through multiple channels of communication E.g. text, phone, email and internal slack channels in an exciting fast paced environment
- Maintain orderly records through documentation of all customers interactions in Customer Relationship Management (CRM) system
- Create a positive experience through proactive outreach to understand customers buying needs, and offer creative solutions to meet their needs
- Provide ongoing sales support to customers and present additional products and services to existing customers
- Stay informed about trends in the automotive market, auctions practices, and customer preferences to provide insightful guidance to buyers
- Monitor the performance of customer accounts through various assessments including but not limited to, customer KPI review, identification of additional product opportunities, adherence to buy/sell policy agreement
- Identify customers who have gaps in bid and buy activity and work to re-engage them on the ACV platform
- Perform other duties as assigned
Skills
- Ability to read, write, speak and understand English
- Self-Motivated: Intrinsic drive to achieve sales targets and exceed customer expectations
- Excellent Communication Skills: Ability to effectively communicate with dealerships through phone, text, and email to build and maintain relationships
- Sales Experience: Demonstrates experience in sales, preferably in the automotive industry, with a track record of retaining and growing customer bases
- Customer Focus: Strong dedication to enhancing the customer experience and understanding their buying and selling needs
- Proactive Approach: Initiative to proactively reach out to customers, identify opportunities, and offer creative solutions to meet their needs
- Strategic Thinking: Capability to monitor and assess customer account performance through various assessments and identify additional product opportunities
- Adaptability: Ability to adapt to changing market conditions, customer needs, and demands of the role and adjust sales strategies accordingly
- Team Player: Willingness to collaborate with the Field and Operational teams and provide ongoing sales support to customers
- Resilience: Ability to handle objections or setbacks and maintain a positive attitude in a competitive sales environment
- Tech-Savvy: Comfortable using technology and software systems, including CRM platforms, to manage customer interactions and sales activities effectively
- Time Management: Efficiently manage time and prioritize tasks to meet sales goals and expectations
- Bilingual is a plus!
Benefits
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Company Overview
ACV is a high growth technology company that provides a vibrant digital marketplace for wholesale vehicle transactions and data services. It was founded in 2014, and is headquartered in Buffalo, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.acvauctions.com/.