Note: The job is a remote job and is open to candidates in USA. Cognizant is a leading company in technology services and solutions, and they are seeking an AI Delivery Platform Administrator. This role focuses on ensuring the reliability and effective adoption of an AI-powered delivery platform, working collaboratively with various teams to manage platform operations, monitor performance, and lead user enablement initiatives.
Responsibilities
- Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)
- Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools
- Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents
- Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness
- Lead user enablement initiatives, including coaching, community programs, and development of self-service resources
Skills
- 3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles
- Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations
- Strong troubleshooting skills with the ability to coordinate across engineering, vendor, and business teams
- Experience developing enablement materials such as user guides, training content, and documentation
- Ability to communicate effectively across global teams and translate technical concepts for non-technical audiences
- Data-driven mindset with experience measuring adoption and demonstrating business impact
- Understanding of consulting or professional services environments and delivery lifecycle
- ServiceNow platform experience or ServiceNow Certified System Administrator (CSA)
- Familiarity with prompt engineering, generative AI tools, or LLM-based workflows
- Knowledge of ITIL or IT service management frameworks
- Experience with change management methodologies (e.g., Prosci, ADKAR)
- Exposure to Agile/Scrum methodologies and release cycles
- Experience managing vendor relationships and enterprise software environments
Benefits
- Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.