Registered Agent Client Service Representative

Capitol Services is a leading provider of services to legal and financial professionals nationwide, seeking a Registered Agent Client Service Representative to join their team. The role involves providing support and service to clients by fulfilling registered agent duties and assisting with the processing of annual reports during peak season.

Responsibilities

• Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Presence in the office to receive legal service of process documents and official state correspondence on clients' behalf
• Process legal service of process documents and official state correspondence
• Access public record websites to file and retrieve publicly recorded documents
• Review, prepare, and submit annual report filings, paying close attention to rules and regulations
• Correctly enter and maintain client information
• Generate invoices following client billing preferences
• Maintain clear records throughout transactions to ensure accurate results and invoicing
• Answer telephones and operate office equipment, such as photocopiers and scanners

Skills

• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions
• Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints
• Reliable: You are able to work during our regular business hours in our Austin office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times
• Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents
• Office environment: You are able to remain in a stationary position 75% of the time

Benefits

• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Encouraged work-life balance including a hybrid working model with WFH equipment provided following 6 months of successful training
• Office team events and learning development opportunities
• Access to building fitness center

Company Overview