Join Agiliti: Make an Impact in Healthcare and Grow Your Career
At Agiliti, we believe every interaction has the power to change a life. As a nationwide company of passionate medical equipment management experts, we proudly serve hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. We're on a mission to help hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. If you're driven by purpose and looking for a role that makes a difference, we want you to join our team as a part-time Remote Hospital Service Technician!
About the Role
As a Hospital Service Technician (HST) at Agiliti, you'll play a critical role in ensuring the efficient flow of medical equipment within our partner hospitals. This part-time, remote opportunity requires a strong and diverse skillset, a commitment to quality customer service, and a willingness to work flexible hours, including evenings, weekends, and holidays. You'll be responsible for delivering patient-ready equipment, communicating with clinical staff, and maintaining a professional relationship with hospital personnel.
Key Responsibilities
• Deliver equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicate with clinical staff on equipment features, functionality, and other relevant topics.
• Provide quality service, perform to quality standards, and meet both customer and company metrics.
• Pick up, clean, and process all equipment, preparing it for patient-ready use following all company and hospital protocols.
• Maintain a professional relationship with all hospital staff and other personnel, acting as a subject-matter expert in customer service.
Essential Qualifications
To succeed in this role, you'll need:
• A high school diploma or equivalent.
• Customer service experience, with prior work experience in a hospital setting preferred.
• Basic computer skills and the ability to learn our systems and technology.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• The ability to lift and/or push up to 75 pounds and stand and walk for long periods of time.
• The ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
• Previous experience in medical equipment management or a related field.
• Knowledge of medical equipment and hospital operations.
• Certifications or training in equipment management or customer service.
Skills and Competencies
To excel as a Hospital Service Technician at Agiliti, you'll need to demonstrate the following skills and competencies:
• Computer Literacy
• Customer Complaint Resolution
• Customer Service
• Detail-Oriented
• Group Problem Solving
• Interpersonal Communication
• Inventory Management
• Quality Control (QC)
• Teamwork
• Written Communication
Career Growth Opportunities and Learning Benefits
At Agiliti, we're committed to helping our team members grow and develop their careers. As a Hospital Service Technician, you'll have opportunities to:
• Develop your skills and expertise in medical equipment management.
• Learn from experienced professionals and industry experts.
• Take on new challenges and responsibilities as you grow in your role.
• Access training and development programs to enhance your career prospects.
Work Environment and Company Culture
At Agiliti, we pride ourselves on our positive and supportive work environment. As a part-time Remote Hospital Service Technician, you'll be working with a team of passionate professionals who are dedicated to making a difference in healthcare. Our company culture is built on the values of:
• Collaboration and teamwork.
• Customer-centricity and a commitment to quality service.
• Innovation and continuous improvement.
• Diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary and a robust suite of benefits for regular, full-time, non-union employees, including:
• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts