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Join arenaflex as an Onsite Store Consultant
Are you passionate about delivering exceptional customer experiences while helping businesses grow? Do you thrive in dynamic environments where every day brings new challenges and opportunities to shine? If so, arenaflex invites you to embark on a rewarding career journey as an Onsite Store Consultant – a role that sits at the heart of our customer-first philosophy and drives the success of our business solutions division.
At arenaflex, we believe that great customer service isn't just about answering questions – it's about building lasting relationships, understanding unique business needs, and becoming a trusted advisor who helps clients achieve their goals. As an Onsite Store Consultant, you'll be the face of arenaflex at our client locations, representing our brand with professionalism, enthusiasm, and expertise. You'll have the opportunity to work across diverse industries, interact with a wide range of customers, and develop skills that will serve you throughout your career.
What You'll Do
As an Onsite Store Consultant at arenaflex, you'll play a pivotal role in ensuring customer satisfaction while contributing to revenue growth and business development. Your responsibilities will span customer service, sales, operations, and relationship management – making this an ideal position for those who enjoy variety and want to develop a well-rounded skill set.
Customer Service Excellence
- Deliver consultative, friendly, and expert service to every customer, ensuring their needs are met with professionalism and care
- Respond promptly to customer inquiries, providing accurate information about arenaflex products and services
- Address customer concerns with empathy and problem-solving skills, working to resolve issues effectively and efficiently
- Build rapport with customers to foster loyalty and encourage repeat business
- Maintain a positive, customer-focused attitude even in fast-paced or challenging situations
Sales and Revenue Growth
- Educate customers on business solutions and product offerings, including color printing, black & white copying, signs and graphics, holiday promotions, and custom marketing materials
- Utilize a consultative selling approach to understand customer needs and recommend appropriate arenaflex products and services
- Process customer orders accurately, providing pricing information in accordance with customer pricing agreements
- Identify opportunities to grow revenue through upselling and cross-selling
- Proactively hunt for new business opportunities at assigned on-site locations
- Develop and maintain relationships with new and existing on-site customer accounts
- Manage bid follow-ups and provide consultation on complex orders
- Implement onsite marketing programs such as lunch-and-learn sessions, student promotions, and client events
Operations and Production Management
- Produce complex orders, prioritizing production schedules to meet deadlines
- Perform final quality checks to ensure accuracy and excellence in every deliverable
- Coordinate pick-ups and deliveries, ensuring timely fulfillment of customer orders
- Work with the arenaflex network and vendors to manage order flow and fulfillment
- Track orders through the production process, providing updates to customers as needed
- Maintain and regularly update customer databases and reporting systems
- Perform administrative duties, including ordering supplies and managing inventory controls
- Utilize knowledge of on-site pricing and contractual obligations to ensure accurate billing
Financial Responsibilities
- Assist with financial reporting, including daily sales tracking and close-outs
- Process bank deposits and maintain accurate financial records
- Contribute to profitability optimization by identifying cost-reduction opportunities
Compliance and Professional Standards
- Follow arenaflex standard operating procedures consistently
- Adhere to all legal, human resources, safety, and security policies and procedures
- Complete required safety training and background checks as per on-site guidelines
- Maintain professionalism and represent arenaflex positively at all times
What We're Looking For
We're seeking a motivated professional who combines excellent interpersonal skills with a drive for results. The ideal candidate will be comfortable working independently, take ownership of their responsibilities, and continuously seek ways to improve the customer experience.
Minimum Qualifications
- High school diploma or equivalent education
- At least one year of specialized experience in customer service, sales, or a related field
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to work independently with minimal supervision
- Valid driver's license may be required depending on location
Essential Functions
This role requires physical stamina and the ability to perform effectively in a fast-paced environment:
- Ability to stand for entire shifts, excluding meal and rest periods
- Ability to move and lift items up to 55 pounds
- Ability to bend and twist at the waist and knees as needed
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision while meeting established performance standards
- Ability to report regularly and maintain established business hours
Preferred Qualifications
- Previous experience in a retail, service, or sales environment
- Knowledge of printing, graphics, or marketing services
- Familiarity with customer relationship management (CRM) systems
- Strong organizational and time-management skills
- Ability to handle multiple priorities simultaneously
- Problem-solving mindset with a proactive approach
Why Join arenaflex?
At arenaflex, we know that our people are our greatest asset. That's why we're committed to providing an environment where you can grow, learn, and thrive – both professionally and personally.
Career Development
We believe in investing in our team members' growth. As an Onsite Store Consultant, you'll have access to comprehensive training programs that will enhance your skills in customer service, sales, and operations. You'll work alongside experienced professionals who can mentor you and help you navigate your career path. Whether you're looking to advance within the organization or develop skills that will serve you in any industry, arenaflex provides the foundation for long-term success.
Dynamic Work Environment
No two days will be the same as an Onsite Store Consultant. You'll have the opportunity to work at various client locations, interact with diverse customers, and tackle new challenges regularly. This role is perfect for those who enjoy variety and thrive in fast-paced settings. You'll be part of a collaborative team that supports each other and works together to deliver outstanding results.
Comprehensive Benefits
We value our employees and offer a competitive benefits package that includes:
- Health, dental, and vision insurance
- 401(k) retirement plan with company matching
- Paid time off and holidays
- Employee assistance program
- Discounts on arenaflex products and services
- Career development and training opportunities
- Flexible scheduling options (where applicable)
Our Culture
arenaflex is built on a foundation of quality, integrity, and innovation. We strive to deliver market-leading customer experiences through a quality-oriented culture and daily application of quality principles. We encourage every team member to suggest areas for improvement and contribute ideas that help us serve our customers better. When you join arenaflex, you become part of a team that values collaboration, excellence, and continuous improvement.
Apply Today
If you're ready to take the next step in your career and join a team that values customer satisfaction, professional growth, and operational excellence, we want to hear from you! As an Onsite Store Consultant at arenaflex, you'll have the opportunity to make a meaningful impact on our customers' success while building a rewarding career for yourself.
Don't miss this chance to grow with an industry leader. Submit your application today and take the first step toward an exciting future with arenaflex. We can't wait to see what you'll bring to our team!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.