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About arenaflex
Welcome to arenaflex, where innovation meets responsibility in the digital landscape. As one of the world's most influential technology platforms, we are dedicated to creating a safe, inclusive, and empowering environment for billions of users worldwide. Our mission is to provide a platform where everyone has the opportunity to share their voice, explore their passions, and connect with others across the globe.
At arenaflex, we believe that technology should be a force for good. We are constantly pushing the boundaries of what's possible while maintaining an unwavering commitment to user safety and trust. Our Trust and Safety division plays a critical role in this mission, working tirelessly to protect our community from harmful actors, ensure platform integrity, and maintain the highest standards of content governance.
Join our team of dedicated professionals who are passionate about making the internet a safer place. At arenaflex, you'll have the opportunity to work on complex challenges, collaborate with brilliant minds across the industry, and make a meaningful impact on a global scale.
The Opportunity
We are currently seeking an accomplished leader to serve as our Senior Director, Global Head of Adversarial Abuse & Analytics. This is a pivotal role within our Trust and Safety organization, responsible for leading comprehensive efforts to identify, analyze, and combat adversarial behavior across our platform. The ideal candidate will bring extensive experience in risk management, fraud detection at scale, and data-driven decision making to lead our teams in protecting users worldwide.
This leadership position offers the unique opportunity to shape the future of platform safety at one of the world's most innovative technology companies. You will oversee both our Adversarial Abuse team and our Business Analytics function, driving strategic initiatives that protect millions of users while enabling legitimate engagement and expression.
What You'll Do
As the Senior Director, Global Head of Adversarial Abuse & Analytics at arenaflex, you will be responsible for:
- Leadership of the Adversarial Abuse Team: Lead and inspire teams responsible for identifying and removing bad actors attempting account takeovers, spam, engagement manipulation, evasion of termination, and other forms of platform abuse. Ensure proactive detection of emerging threats and trends.
- Business Analytics Oversight: Manage the Business Analysis team responsible for measuring abuse, interpreting complex datasets, generating actionable insights, and producing regular transparency reports for governments and stakeholders worldwide.
- Strategic Risk Mitigation: Understand, anticipate, and intelligently moderate risks arising from new and scaling industry trends, including emerging technologies such as generative AI and evolving threat vectors.
- Cross-Functional Collaboration: Partner closely with Policy Development teams to create policies using account, social, and content signals that effectively describe and combat harmful behavior.
- Operational Excellence: Drive effective and efficient operational performance including quality metrics and service levels in a global team operating 24×7. This role requires occasional on-call availability on weekends and holidays on a rotational basis.
- Talent Development: Attract, retain, manage, and develop top talent across global teams. Build high-performing teams that are passionate about platform safety and user protection.
- Stakeholder Management: Manage escalations with quick turnaround times, provide data and content-driven insights, and implement solutions while building relationships with key cross-functional partners to help launch new products and policies.
- Executive Communication: Present findings, strategies, and recommendations to executive leadership and board-level stakeholders with clarity and persuasive communication.
Who You Are
We are looking for a dynamic and experienced leader who thrives in fast-paced, ambiguous environments and is passionate about protecting users in the digital ecosystem. The ideal candidate will have:
Essential Qualifications
- A Bachelor's degree from an accredited institution or equivalent practical experience demonstrating analytical and leadership capabilities.
- Minimum 2 years of experience in risk management, fraud fighting at scale, and building/delivering analytical insights that drive business decisions.
- Minimum 2 years of experience working with engineering teams that build data infrastructure and machine learning models. Understanding of technical architecture and the ability to collaborate effectively with technical stakeholders.
- Minimum 2 years of experience leading teams with the ability to work non-standard work weeks as emergencies and accelerations require. Must be comfortable with the demands of a 24×7 operational environment.
- Demonstrated ability to build and maintain relationships with cross-functional partners across product, engineering, policy, and operations teams.
- Strong business judgment with strategic and analytical skills, including the ability to use data to drive strategy and business action in a rapidly changing industry.
- Excellent written and verbal communication skills with the ability to translate complex technical concepts for non-technical audiences.
- Proven track record of managing ambiguity while delivering results under pressure.
Preferred Qualifications
- Advanced degree in a related field such as Analytics, Engineering, Data Science, Computer Science, or Business Administration.
- 2+ years of experience with investigation of large datasets and anomaly detection methodologies. Strong statistical background and experience with pattern recognition in complex data environments.
- Experience or demonstrated interest in anti-abuse operations, content moderation, or trust and safety functions.
- Proficiency in SQL, R, or Matlab for data analysis and visualization. Comfortable working with large-scale data processing systems.
- Exceptional influencing and leadership communication skills with the ability to build consensus among diverse stakeholders.
- Strong strategic thinking capabilities with the ability to develop long-term roadmaps while addressing immediate operational needs.
- Knowledge of global regulatory frameworks and compliance requirements related to platform safety and content governance.
- Experience working with international teams across multiple time zones and cultural contexts.
Skills & Competencies
To succeed in this role, you will need to demonstrate the following core competencies:
- Strategic Leadership: The ability to set clear direction, inspire teams, and drive results while navigating complex organizational dynamics.
- Analytical Excellence: Strong quantitative skills with the ability to translate data into actionable insights and strategic recommendations.
- Technical Fluency: Comfort working with engineering teams, understanding technical architectures, and leveraging technology solutions for safety initiatives.
- Cross-Functional Partnership: Ability to collaborate effectively with product managers, engineers, policy developers, and operational teams.
- Crisis Management: Experience managing high-pressure situations with quick turnaround requirements while maintaining composure and strategic focus.
- Communication Mastery: Exceptional presentation and storytelling skills with the ability to influence senior stakeholders.
- Operational Scalability: Experience building and managing global operations that operate around the clock.
Career Growth & Development
At arenaflex, we are committed to the professional development and career growth of our employees. As the Senior Director, Global Head of Adversarial Abuse & Analytics, you will have access to:
- Leadership Development Programs: Comprehensive training and development opportunities designed to enhance your leadership capabilities and prepare you for future executive roles.
- Career Advancement Pathways: Clear progression opportunities within our Trust and Safety organization and across the broader company.
- Continuous Learning: Access to cutting-edge training resources, conferences, and industry events that keep you at the forefront of trust and safety innovation.
- Mentorship Opportunities: Connect with senior leaders across the organization who can provide guidance and support as you advance in your career.
- Cross-Functional Exposure: Regular opportunities to work with leaders across product, engineering, policy, and operations teams, broadening your expertise and network.
Work Environment & Culture
At arenaflex, we pride ourselves on fostering a culture of innovation, collaboration, and inclusion. Our work environment is characterized by:
- Innovation at Scale: Working at the intersection of cutting-edge technology and limitless creativity, solving real-world problems that impact billions of users globally.
- Collaborative Spirit: We believe in the power of teamwork and cross-functional collaboration. You'll work alongside talented professionals from diverse backgrounds who share your passion for making a difference.
- Work-Life Balance: We understand the importance of maintaining balance and offer flexible work arrangements to support your well-being.
- Inclusive Culture: We believe everyone deserves a voice. Our inclusive environment celebrates diverse perspectives and ensures everyone feels welcome to contribute and grow.
- Fun and Creativity: While we take our mission seriously, we also know how to have fun. Our culture encourages creativity, curiosity, and the pursuit of novel ideas.
Compensation & Benefits
At arenaflex, we offer competitive compensation packages that reflect the importance and seniority of this role. Our comprehensive benefits package includes:
- Competitive Salary: Industry-leading compensation commensurate with experience and qualifications.
- Annual Bonus: Performance-based annual bonuses to reward your contributions to our success.
- Stock Options: Equity participation opportunities that allow you to share in arenaflex's long-term growth.
- Health & Wellness: Comprehensive health, dental, and vision insurance plans with extensive coverage options.
- Retirement Benefits: 401(k) retirement savings plan with generous company matching.
- Paid Time Off: Generous PTO policies including vacation, sick leave, and personal days.
- Parental Leave: Comprehensive parental leave programs to support growing families.
- Professional Development: Annual learning and development stipend to support your growth.
- Wellness Programs: Access to wellness resources, mental health support, and fitness facilities.
- Relocation Assistance: For eligible candidates, we offer relocation support to help you make a smooth transition to our San Bruno location.
Location
This position is based in San Bruno, California, in the heart of Silicon Valley. Our headquarters offers a state-of-the-art work environment with easy access to the San Francisco Bay Area's vibrant tech community. We also support flexible work arrangements to promote work-life integration.
Join Our Mission
At arenaflex, we believe in the power of connection and the importance of creating safe spaces for expression and community. Our Trust and Safety team plays a critical role in fulfilling this mission, protecting users worldwide from harm while preserving the openness and creativity that make our platform special.
If you are a proven leader with a passion for platform safety, a track record of driving results in complex environments, and the desire to make a meaningful impact on a global scale, we want to hear from you. This is your opportunity to join a world-class team and help shape the future of digital safety.
Apply today and become part of our mission to build a safer, more inclusive digital world. Together, we can create a platform where everyone has the opportunity to share their story, explore what they love, and connect with each other.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.