About arenaflex
Welcome to arenaflex, a leading healthcare organization dedicated to transforming the way healthcare data is managed and delivered. At arenaflex, we believe that accurate, timely, and comprehensive provider data is the foundation of exceptional healthcare delivery. As part of our continued commitment to excellence, we are seeking a talented Provider Data Services Senior Coordinator to join our dynamic team in a remote, work-from-home capacity.
For decades, arenaflex has been at the forefront of healthcare innovation, connecting providers, members, and stakeholders through cutting-edge technology and unparalleled service. Our culture is built on collaboration, integrity, and a relentless pursuit of improvement. We understand that our employees are our greatest asset, which is why we invest heavily in their growth, well-being, and professional development. When you join arenaflex, you become part of a community that genuinely cares about making a difference in healthcare.
Position Overview
We are currently seeking a highly motivated and detail-oriented Provider Data Services Senior Coordinator to manage and oversee critical provider data operations. This is a part-time, remote position that offers flexibility and work-life balance while allowing you to contribute meaningfully to our mission of delivering superior healthcare experiences.
As a Provider Data Services Senior Coordinator at arenaflex, you will play a pivotal role in maintaining the accuracy and integrity of our provider data systems. Your contributions will directly impact our ability to serve our members effectively, ensuring that provider information is current, accurate, and readily accessible for claims processing, provider directories, and network management.
Key Responsibilities
The Provider Data Services Senior Coordinator will be responsible for a comprehensive range of data management activities that are essential to our operations. Below is a detailed breakdown of the key responsibilities:
- Data Support and Cleanup: Provides functional support and performs data support and cleanup for data transfers, ranging from essential to complex transfers. This includes identifying discrepancies, resolving data integrity issues, and ensuring smooth data migration processes.
- Complex Data Transactions: Performs more complicated data transfers and maintenance activities associated with operations, implementations, and new product rollouts. Ensures all transactions are completed accurately and within established timelines.
- Cross-Departmental Collaboration: Works collaboratively with different departments to ensure quality provider data is available to our members. Coordinates with internal teams to resolve data issues and improve overall data quality.
- Provider Information Management: Maintains and updates provider segment and agreement information, including formally sensitive or complex transactions, in appropriate systems to support claims settlement and provider directory accuracy.
- New Provider Onboarding: Works cooperatively with internal and external constituents to execute new partnerships and complex contractual arrangements. Ensures seamless integration of new providers into our systems.
- Root Cause Analysis: Identifies, investigates, and conducts root cause investigations for issue providers identified through various channels and trends from routine reviews. Collaborates cross-functionally within the organization to recommend process improvements.
- Data Review and Escalation: Leads and manages reviews of provider data and elevates issues for resolution as appropriate. Ensures compliance with data quality standards and regulatory requirements.
- Third-Party Contracted Payment Issues: Oversees and resolves third-party contracted payment issues into appropriate systems, ensuring accurate and timely processing.
- Stakeholder Communication: Serves as a point of contact for internal and external stakeholders regarding provider data matters. Builds and maintains positive working relationships with all partners.
Required Qualifications
To be considered for this position, candidates must meet the following minimum qualifications:
- Experience: One to two years of provider-related experience in a healthcare, insurance, or related industry environment.
- Technical Skills: Proficiency in Microsoft Office applications, particularly Microsoft Excel. Must be comfortable working with spreadsheets, data analysis, and reporting tools.
- Provider Data Knowledge: Demonstrated experience in provider data maintenance, including familiarity with provider records, credentialing, and contract management.
- Production Environment Experience: Previous experience working in a production environment with strict accuracy and timeliness requirements.
- Education: High School Diploma or equivalent work experience is required for this position.
Preferred Qualifications
While not required, the following qualifications will give candidates a competitive edge:
- Certification: CPB (Certified Professional Biller) and/or EPDB (Electronic Provider Data Banking) certification or working knowledge.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Multi-tasking Abilities: Demonstrated ability to handle multiple projects simultaneously while maintaining attention to detail and accuracy.
- Prioritization Skills: Proven success in prioritizing work and managing competing deadlines in a fast-paced, high-volume environment.
- Collaboration: Demonstrated success in collaborating with others to meet and exceed expectations. Experience working in cross-functional teams.
- Documentation: Experience providing clear and brief written and verbal communications, including documentation of processes and procedures.
Essential Skills and Competencies
To thrive in this role at arenaflex, candidates should possess the following skills and competencies:
- Attention to Detail: Exceptional attention to detail is critical, as accuracy in data management directly impacts patient care and organizational operations.
- Analytical Thinking: Strong analytical skills to investigate data issues, identify trends, and develop effective solutions.
- Organizational Skills: Excellent organizational and time management abilities to handle multiple priorities effectively.
- Problem-Solving: Proactive problem-solving skills with the ability to identify issues and implement corrective actions.
- Communication: Strong interpersonal and communication skills to work effectively with internal and external stakeholders.
- Technical Aptitude: Comfortable learning new systems and technologies quickly.
- Customer Service Orientation: A commitment to providing outstanding service to both internal and external customers.
Work Environment and Culture
At arenaflex, we are committed to fostering an inclusive, supportive, and flexible work environment. As a remote team member, you will enjoy the convenience of working from home while remaining connected to your colleagues and the organization's mission.
Our remote work culture is built on trust, accountability, and open communication. We provide the tools and resources you need to succeed, including comprehensive training, ongoing support, and regular check-ins with your team. You will have the opportunity to collaborate with colleagues across different departments and locations, gaining valuable exposure to various aspects of our operations.
We believe in maintaining a healthy work-life balance and understand the importance of flexibility. This part-time position is designed to accommodate your schedule while allowing you to contribute meaningfully to our team.
Career Growth Opportunities
Joining arenaflex as a Provider Data Services Senior Coordinator opens doors to numerous career advancement opportunities. We are committed to supporting your professional development through:
- Internal Promotion Paths: Top-performing employees have opportunities to advance into leadership roles within the organization.
- Training and Development: Access to free development courses, tuition assistance, and professional certification support.
- Cross-Functional Exposure: Opportunities to work with different departments and gain broader industry knowledge.
- Mentorship Programs: Guidance from experienced professionals to help you navigate your career path.
Compensation and Benefits
We recognize that our employees are essential to our success, and we are committed to providing competitive compensation and comprehensive benefits.
Pay Range: The hourly rate for this position ranges from $18.50 to $35.29 per hour. The actual base compensation will depend on factors including experience, education, geography, and other relevant factors.
Incentive Programs: This position is eligible for arenaflex bonuses, commissions, or short-term incentive programs in addition to the base compensation range listed above.
Comprehensive Benefits Package: In addition to your competitive pay, enjoy the rewards of an organization that puts its heart into caring for our employees and our communities. arenaflex offers a full range of benefits including:
- Medical, dental, and vision coverage
- 401(k) retirement savings plan with company matching
- Employee Stock Purchase Plan
- Fully paid term life insurance plan
- Short-term and long-term disability benefits
- Wellness programs and resources
- Education assistance and professional development opportunities
- Employee discount programs with participating partners
- Access to CVS store discounts
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
- Sick time and other time off as consistent with state laws and company policies
How to Apply
If you are passionate about data management, dedicated to providing exceptional service, and thrive in a collaborative environment, we want to hear from you! Join arenaflex and become part of a team that is transforming healthcare through innovation, integrity, and excellence.
Take the next step in your career and apply today. We are excited to learn how your skills and experience can contribute to our mission of delivering outstanding healthcare experiences to our members.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.