ACH Administrator

Amalgamated Bank is looking for a dynamic ACH Operations Administrator to manage the Bank’s ACH operations. The role involves processing ACH files, maintaining compliance with NACHA rules, and resolving customer discrepancies while ensuring security and operational procedures are enforced.

Responsibilities

• Process ACH Pension/Payroll files utilizing various approved secure transmission programs while maintaining all levels of security for both the Bank and clients
• Review and proves ACH file transaction while maintaining full compliance with NACHA operating rules
• Review and research ACH unposted/unprocessed item and take appropriate actions to correct /return items as necessary
• Enforces all Bank ACH security and operating procedures, reporting all violations to ACH Operations Officer
• Research and resolve customer discrepancies and adjustment requests
• Modify incoming and outgoing files as per client’s request for deletions and reversals while maintaining all contractual and security procedures
• Contact and notify management using appropriate electronic means regarding unprocessed and rejected items to ensure proper update and maintenance of all payroll/pension participant records
• Assist with ACH reporting requirements
• Receive, research and process customer’s requests to stop automatic debits, blocking accounts using applicable systems
• Research and process all ACH reversal/reclamation requests, complying with regulatory deadlines
• Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing
• Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution
• Communicate with customers and branches to resolve problems
• Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
• Control and maintain all activity records, enforce departmental controls, and audit and security policies
• Research and respond to customer’s inquiries regarding Electronic Funds Transfer (EFT) timely
• Prepare reconciliations and ACH settlements for origination activity, exceptions handling etc
• Maintain, backup and archive files for all processed items
• Maintain pre-authorized EFT files and prepare tickets, letters, and memos, as required
• Cross-train and backup as needed in all existing and future EBD functions (Wires/ CashMgmt/ATM)
• Perform various related clerical duties as directed by management

Skills

• High School diploma or equivalent
• Good verbal, written and interpersonal communication skills
• Knowledge of ACH rules and procedures
• Through knowledge of MS Word, Excel and Access
• Excellent data entry skills
• Good mathematics and investigation skills

Company Overview