At arenaflex, we're driven by a singular mission: to be a relentless force for a world of longer, healthier lives. For over 98 years, we've been at the forefront of cardiovascular and brain health, cutting cardiovascular disease deaths in half and inspiring a movement that's changing lives. Now, we're looking for passionate individuals like you to join our team as a Temporary Outbound Customer Care Specialist.
**About arenaflex**
arenaflex is more than a company – it's a movement. Our commitment to work-life harmonization and core values empowers our employees to thrive both personally and professionally. With a culture that embodies our mission, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Join us, and discover why #TheAHALife is more than just a company culture – it's a way of life.
**Job Summary**
As a Temporary Outbound Customer Care Specialist, you'll play a critical role in supporting our volunteers and donors through routine outbound calls, education, and relationship-building. With a focus on customer satisfaction and a passion for helping others, you'll be the face of arenaflex, ensuring that our community feels valued and supported. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you.
**Responsibilities**
* Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
* Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
* Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
* Follow up on previous calls to ensure customer satisfaction and build trust.
* Utilize multiple software programs for tracking contact information and interactions, ensuring seamless communication and data management.
**Qualifications**
* High school diploma or equivalent required; relevant work experience and customer interaction skills preferred.
* 0-2 years of minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
* Exceptional communication skills, both verbal and written, including typing accuracy.
* Critical thinking and problem-solving skills, with the ability to multitask and navigate multiple software programs simultaneously.
* Must be able to work Monday – Friday, 8:30am – 5:00pm CT.
**Compensation & Benefits**
* Salary: $16.50/Hour
* Comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
* Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level, and 12 paid holidays off each year.
* Access to HeartU, our award-winning corporate university, with over 100,000 resources designed to meet your needs and busy schedule.
* Tuition Assistance program, providing financial support for education and career development.
* Employee Assistance Program, Employee Wellness Program, and Telemedicine, ensuring your well-being and support throughout your journey with arenaflex.
**Why Join arenaflex?**
* Be part of a movement that's changing lives and accelerating progress against cardiovascular disease.
* Work with a talented team of passionate individuals who share your commitment to making a difference.
* Enjoy a comprehensive benefits package and competitive compensation.
* Develop your skills and career through our robust training and development programs.
* Contribute to a workplace that values diversity, equity, and inclusion, and is committed to creating a culture of belonging.
**How to Apply**
If you're a motivated and empathetic individual with a passion for helping others, we want to hear from you. Apply now to join our team as a Temporary Outbound Customer Care Specialist and be part of a movement that's changing lives.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records. We are committed to creating a workplace that values diversity, equity, and inclusion, and is dedicated to creating a culture of belonging.