Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Essential Duties & Responsibilities
Supports the technical validation of data extracts for new Segmint implementations, providing extensive client coaching through highly iterative data submission cycles to ensure accuracy against platform standards before client go-live.
Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve client data flow interruptions.
Participates in data discovery sessions and client-facing technical calls alongside senior team members, with growing independence over time.
Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding.
Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and client data teams.
Maintains and updates internal runbooks, knowledge base articles, and support documentation as platform behavior evolves.
Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.
Recommended Experience & Education
Minimum Years of Experience
2+ Years of technical background in data analysis, application support, or a related field
2+ Years of customer-facing or client-interaction experience
Familiarity with data file formats, SFTP processes, or application troubleshooting preferred
Education Level
Bachelor's degree preferred but not required
Knowledge, Skills, & Qualifications
Required
Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders.
Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables.
Strong analytical and problem-solving skills with an ability to investigate data discrepancies
Comfortable working with structured data and recognizing patterns or anomalies
Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality
Collaborative working style with a willingness to learn from senior team members and escalate appropriately
Preferred
Basic familiarity with scripting (e.g., Python, Google Apps Script) and comfort with AI tools for automation or data aggregation.
Experience in the financial services or financial technology industry
Familiarity with SFTP protocols and secure file transmission processes
Exposure to data pipeline concepts, file extract design, or ETL-style workflows
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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