Are you passionate about delivering exceptional customer service while supporting those who have served our nation? Do you thrive in a fast-paced, dynamic environment where your communication skills can make a real difference in people's lives? If so, arenaflex invites you to apply for an exciting opportunity to join our team as a Remote Customer Service Professional supporting the Office of Servicemembers' Group Life Insurance (OSGLI) program.
At arenaflex, we have a long-standing commitment to serving those who serve our country. Since 1965, we have been proud to support military service members, veterans, and their families through the Servicemembers' Group Life Insurance (SGLI) program. This vital program provides life insurance products to active-duty service members, veterans, and their loved ones, offering peace of mind and financial security to those who have sacrificed so much for our nation.
As a Customer Service Professional in the OSGLI Customer Service Center, you will be at the forefront of our mission, handling all correspondence and phone communications with service members, veterans, and their families. Your role is critical in ensuring that every customer receives accurate information about their benefits, has their questions answered, and feels valued and supported throughout their experience with arenaflex.
In this role, you will serve as a trusted point of contact for policyholders, parents, spouses, and beneficiaries seeking information about their insurance coverage. Your daily responsibilities will include:
We are seeking a dedicated professional who is committed to delivering outstanding service and who understands the unique needs of our military community. The ideal candidate will possess:
This is a fully remote position, allowing you to work from the comfort of your home office. However, please note that in certain circumstances – such as technical issues, company-sponsored events, or training requirements – you may need to be within 60 miles of one of our service office locations: Newark, NJ; Fort Washington, PA; Moosic, PA; Jacksonville, FL; Hartford, CT; Shelton, CT; Portland, ME; or Minneapolis, MN.
The OSGLI Customer Service Center operates from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. Training will typically fall between the hours of 9:00 AM and 5:00 PM Eastern Time, Monday through Friday. Candidates must have the flexibility to work either of two shifts: 7:50 AM to 3:50 PM or 9:00 AM to 5:00 PM Eastern Time. Actual shift assignments will be determined after hire. Please note that overtime may be mandatory during peak periods.
To ensure success in this remote role, all team members must meet the following technical and workspace requirements:
At arenaflex, we believe in empowering our employees to take charge of their careers. We are committed to providing comprehensive training and ongoing development opportunities that will help you succeed in this role and beyond.
As part of your development journey, you will have access to:
We are a global organization full of dedicated professionals who aren't afraid to think differently, challenge the status quo, and take sensible risks. You will enjoy pushing boundaries as we build innovative solutions that help clients, customers, and employees live their best lives.
arenaflex is committed to offering a competitive Total Rewards package that recognizes your contributions and supports your well-being. Our comprehensive benefits include:
Note: The salary range for this role is from $39,400.00 to $58,500.00. Specific pricing for the role may vary based on factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits.
arenaflex is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging our heritage of life insurance and asset management expertise, we are focused on helping individual and institutional customers grow and protect their wealth. Our well-known symbol is an icon of strength, stability, expertise, and innovation that has stood the test of time.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. arenaflex is proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. We are committed to fostering an inclusive environment where diverse perspectives are valued and where every team member can thrive.
We have been recognized by G.I. Jobs Magazine as a "Top 100 Military Friendly Employer," and we strongly encourage veterans to apply. Your military experience has equipped you with valuable skills – discipline, teamwork, problem-solving, and a commitment to mission – that align perfectly with our organizational values.
At arenaflex, you will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility while delivering on our Purpose of helping customers live their best lives.
If you are ready to take the next step in your career and make a meaningful impact serving those who have served our nation, we encourage you to apply today. Join the arenaflex team and become part of an organization that values integrity, excellence, and commitment to our customers.
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.
We invite you to explore career opportunities with arenaflex and discover how you can contribute to our mission of serving those who serve our country.