[Remote] Workers' Compensation Return-to-Work Facilitator

Note: The job is a remote job and is open to candidates in USA. Davies North America is a leader in innovation and professional services, focusing on risk management and operational optimization. The Workers' Compensation Return-to-Work Facilitator plays a crucial role in coordinating return-to-work initiatives for injured employees, working closely with various stakeholders to ensure safe and timely reintegration into the workplace.

Responsibilities

• Coordinate return‑to‑work efforts within a Workers’ Compensation environment under the direction of the RN Case Manager
• Focus on timely receipt of DWC‑25 forms and other medical documentation to support safe and appropriate return‑to‑work outcomes
• Communicate injured employee job requirements and physical demands to treating medical providers
• Utilize available vocational tools to assist with return‑to‑work planning
• Identify potential barriers or issues related to disability status and escalate to the RN Case Manager as needed
• Schedule medical appointments when required
• Obtain medical records and work status documentation
• Request and collect job descriptions from employers or clients
• Handle correspondence, letters, and mail on behalf of the RN Case Manager
• Document all activities, notes, and updates accurately within the claims management system
• Maintain assigned diaries and ensure tasks are completed timely and in accordance with performance standards
• Create, edit, revise, scan, copy, and organize documentation as needed
• Serve as backup for Workers’ Compensation intake calls, adhering to required timeframes and performance standards
• Gather and evaluate information from injured workers and employers to determine injury level and category using established criteria
• Enter First Report of Injury (FROI) data accurately into the system
• Follow State of Florida phone‑tree procedures, including emergency protocols
• Route intake calls to the appropriate triage unit member for further handling

Skills

• High school diploma or equivalent
• Minimum of one (1) year of experience in a medical office or medical terminology‑focused role
• Working knowledge of the Florida Workers' Compensation system and applicable statutes
• Strong understanding of medical terminology
• Experience interacting with medical provider offices
• Proficient in data entry and Microsoft Word and Excel
• Strong organizational and time‑management skills with attention to detail
• Ability to work independently with direction from a TCM or supervisor
• Effective verbal and written communication skills
• Customer‑focused, dependable, and collaborative team player
• Ability to meet and maintain required performance standards
• Bilingual (English/Spanish)

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage
• Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Company Overview