Note: The job is a remote job and is open to candidates in USA. Southland Industries, one of the nation’s largest MEP companies, is seeking a Technology Analyst focused on AEC Support. The role involves providing technical support to various teams, optimizing workflows, managing vendor relationships, and ensuring effective communication regarding AEC technology processes.
Responsibilities
- Build and maintain strong working relationships with internal stakeholders, including fellow AEC team members, detailers, engineers, IT, and divisional leadership
- Communicate with AEC technology vendors regarding contracts, customer support, and vendor feedback
- Collaborate with Southland internal teams and external vendors to ensure Southland’s standards are being met, and new standards are being integrated properly
- Provide clear communication to employees at all levels regarding AEC support tickets and assist with troubleshooting for end users and support desk agents
- Configure support processes, workflows, and documentation based on organizational needs
- Analyze current design processes and workflows to identify inefficiencies and potential improvements to enhance accuracy and productivity
- Support end-to-end implementation of AEC technology initiatives such as new applications, software alignment efforts, and training across Southland
- Ensure seamless integration of AEC technology processes into existing workflows and assist with documentation and turnover
- Stay informed on emerging technologies, evaluating their impact on existing systems, and identifying opportunities for adoption
- Assist in the development and execution of change management strategies for new AEC workflows to ensure smooth adoption and minimize disruption
- Participate in vendor feedback loops to gather insights from AEC teams and end users to continuously improve technology and refine processes
- Contribute to onboarding and training programs to ensure team members and end users have access to necessary knowledge and resources
- Provide ongoing technical support to detailers, engineers, VDC teams, and other groups, troubleshooting issues and ensuring software and processes function as expected
- Assist in the creation and maintenance of comprehensive documentation for SharePoint/Southland Intranet pages, standard operating procedures (SOPs), and best practices
- Work with AEC teams to develop and maintain onboarding and training materials for AEC workflows and technologies
- Create, review, and maintain IT support knowledge articles in the ITSM platform for internal support teams
- Collaborate with the Design Technologies team to align strategic technology goals with corporate AEC, IT, and Southland objectives
- Assist in the development and execution of technology strategies that support Southland's business goals and divisional project needs
- Help ensure that Southland standards are consistent across divisions in accordance with enterprise standards
- Support scalable technology solutions for Southland's national footprint and assist with multi-site rollouts
- Work with AEC and IT teams to prioritize feedback and initiatives across the organization
- Maintain awareness of divisional progress and regional needs to inform strategic decisions
Skills
- Associate's degree in Construction Management, Engineering, Information Technology, or a related field, preferred
- Intermediate knowledge of Revit technologies
- Excellent communication and collaboration skills
- Excellent analytical and problem-solving abilities
- Familiarity with MEP processes, VDC, and construction project workflows
- Strong active listening and empathy skills
- General knowledge of the MEP engineering and construction industry
- Basic knowledge of construction project management platforms (e.g., Procore, BIM 360/ACC, or similar)
- Ability to meet people where they are and assist them through change management to reach desired outcomes
- In-depth understanding of relevant design technologies, technical principles, and broad knowledge of related disciplines
- Ability to work on complex issues
- Understanding of IT services and ITSM support environments
- The position might require out-of-state travel to divisional offices
- Experience supporting design technology users in production environments preferred
- Experience with Autodesk Construction Cloud (ACC) is a plus but not required
- Experience creating or maintaining knowledge articles or intranet content preferred
Benefits
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
Company Overview
Nation leading MEP building systems experts providing innovative, practical results for your engineering, construction, and energy needs. It was founded in 1949, and is headquartered in Garden Grove, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.southlandind.com.