Advia Credit Union is a fast-growing Credit Union serving almost 200,000 members with assets over $3 Billion. The Call Center Specialist will provide outstanding service and support to members, answering questions, servicing accounts, and recommending products to meet their financial needs.
Responsibilities
- Provide outstanding service and support to our members and your fellow Advians
- Answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs
- Receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience
Skills
- A willingness to learn and desire to be coached
- Strong communication skills
- Ability to ask questions for clarification
- Patience
- A team centered mentality
- A passion for helping people
- Customer service experience is strongly preferred, but we can teach this too!
- Proficiency testing is required, with a specific need for Spanish language proficiency
Benefits
- Medical, dental, and vision insurance to keep you and your family healthy.
- 401(k) with company match, life insurance, and disability coverage.
- Generous paid time off (PTO), paid holidays, and paid parental leave.
- Learning and development programs, plus tuition reimbursement to support your career journey.
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
- Parental Leave and Tuition Reimbursement are available after one year of service.
Company Overview
Advia Credit Union's mission is to provide financial advantages. It was founded in 1938, and is headquartered in Parchman, Mississippi, USA, with a workforce of 501-1000 employees. Its website is https://www.adviacu.org.